At a Glance
- Tasks: Lead and deliver high-quality research projects for clients, ensuring impactful results.
- Company: Ipsos, a dynamic research organisation with a focus on innovation and collaboration.
- Benefits: 25 days annual leave, pension contributions, flexible working, and professional development opportunities.
- Other info: Hybrid role with 3 days in the London office, promoting diversity and inclusion.
- Why this job: Make a real impact in research while developing your skills in a supportive environment.
- Qualifications: Experience in quantitative research and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
As a Research Manager at Ipsos, you will play a key role in leading and delivering high-quality research projects for our clients. The Research Manager plays a pivotal role in delivering exceptional research solutions to our clients. As a strategic thinker and client champion, you will lead research projects from conception to completion, ensuring high-quality deliverables that address client objectives and drive business impact. You will leverage your expertise in research methodologies, data analysis, and project management to guide project teams, manage client relationships, and contribute to the overall success of the business. This is a hybrid role with 3 days in our London office and the rest from home.
Day to day
- Client Management: You will be the main point of contact for clients on projects, building and maintaining strong relationships, understanding their needs, and ensuring their expectations are met.
- Project Leadership: You will be responsible for overseeing project teams, ensuring projects are delivered on time, within budget, and to the agreed specifications.
- Financial Management: You will proactively manage project finances, ensuring profitability by putting together accurate costings and monitoring project budgets. You will also contribute to revenue generation by writing proposals and developing client accounts.
- Quality Control: You will review and ensure the quality of all project materials and deliverables, including questionnaires, discussion guides, reports, and presentations.
- Business Development: You will contribute to business development by identifying and pursuing new business opportunities and developing existing client accounts.
- People Management: You will take an active role in managing and guiding junior members of the team.
About You
Essential criteria
- Experience managing quantitative tracking studies from set-up through to reporting.
- Strong understanding of quantitative research methodologies and tracker design.
- Experience designing surveys and questionnaires for ongoing trackers.
- Ability to analyse trend data and turn findings into clear insights.
- Confident presenting results and recommendations to clients and stakeholders.
- Proficiency in Excel, PowerPoint.
- Excellent attention to detail and commitment to high-quality delivery.
Desirable criteria
- Excellent communication skills, both written and verbal.
- Strong organisational and time management skills, being a quick learner and detail-oriented.
- Strong numeracy skills and attention to detail.
- Financial awareness: experience in proactively managing finances on projects and ensuring project profitability.
- Proficient in data analysis software (e.g., SPSS, Q, R).
- Knowledge of core AI and machine learning concepts in research, such as predictive modelling and sentiment analysis.
- Ability to evaluate and implement AI solutions effectively.
Behaviours: These are the behaviours you should embody:
- Proactive
- Collaborative
- Detail-oriented
- Analytical thinking
- Resilience, flexibility and agility
- Leadership and social influence
- Creative thinking
- Motivation and self-awareness
- Empathy and active listening
- Curiosity and lifelong learning
- Talent management
- Service orientation and customer service
Benefits: We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome. Ready to have an impact? Apply now!
Research Manager - CX in London employer: Ipsos
Ipsos is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including 25 days of annual leave, pension contributions, and professional development opportunities. With a hybrid work model based in London, employees enjoy a collaborative and inclusive culture that values diversity and promotes a positive working environment, making it an ideal place for those seeking meaningful and rewarding careers in research management.
StudySmarter Expert Advice🤫
We think this is how you could land Research Manager - CX in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Research Manager. Highlight your experience in managing projects and client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Research Manager - CX in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Research Manager role. Highlight your experience with quantitative research methodologies and project management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Client Management Skills:Since client management is a big part of this role, share examples of how you've built strong relationships with clients in the past. We love to see how you’ve understood their needs and exceeded their expectations!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ipsos!
How to prepare for a job interview at Ipsos
✨Know Your Research Methodologies
Make sure you brush up on your understanding of quantitative research methodologies and tracker design. Be ready to discuss how you've applied these in past projects, as this will show your expertise and confidence in leading research initiatives.
✨Showcase Your Client Management Skills
Prepare examples of how you've built and maintained strong client relationships. Think about specific instances where you understood client needs and exceeded their expectations, as this will demonstrate your ability to be a client champion.
✨Demonstrate Financial Acumen
Be prepared to talk about your experience with project finances. Highlight any instances where you successfully managed budgets or contributed to revenue generation through proposals, as this is crucial for the role.
✨Present with Confidence
Practice presenting your findings and recommendations clearly and confidently. Use tools like PowerPoint to create engaging visuals that can help convey your insights effectively during the interview.
