At a Glance
- Tasks: Dive into live projects, turning data into actionable insights for top brands.
- Company: Join a leading global market research company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training opportunities.
- Other info: Be part of a diverse team and grow through our 12-month Graduate Programme.
- Why this job: Kickstart your career in research while making a real impact on customer experiences.
- Qualifications: Passion for customer behaviour, strong organisational skills, and effective communication.
The predicted salary is between 25000 - 32000 € per year.
Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast-evolving group at the heart of delivering high-quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well-known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
The Role
From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors. You will gain exposure to a variety of research approaches - quantitative, ad hoc and tracking studies – building research skills whilst also working alongside PM experts delivering in a variety of ways from reports, presentations to data delivery platforms and dashboards. As a Graduate Research Executive, you’ll collaborate closely with colleagues and clients, balancing project management, analysis and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope. As well as helping turn data into insight, your role will include:
- Supporting the end-to-end project lifecycle, including client briefs, timelines and costings, questionnaire development, fieldwork management, quality control and insight delivery
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects
- Contributing to analysis and reporting, producing clear written and visual outputs and supporting client presentations
- Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs.
About You
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:
- A passion for understanding customer behaviour and creating the ideal customer experience
- A natural curiosity about the world we live in and an intrigue for human behaviour
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Effective communication and storytelling skills, including the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
- Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
- Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Along with… The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top researcher. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
Benefits
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday
- Industry-leading Graduate Programme to kickstart your career with top training and development opportunities
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
- Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career
- Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements)
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
- Company paid Curiosity & ESG Days
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office in June and looking for candidates to start 22nd June. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure in London employer: Ipsos
Ipsos is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a robust 12-month Graduate Programme, employees benefit from extensive training, flexible working options, and the opportunity to work with renowned global brands in the Transport, Hospitality, and Leisure sectors. Our commitment to diversity and well-being ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the CX team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for your interview by diving deep into the company’s recent projects and their impact on customer experience. Show us you’re not just interested in the role but also in how you can contribute to our mission.
✨Tip Number 3
Practice your storytelling skills! We love candidates who can turn data into engaging narratives. Think about how you’d present insights from past projects and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure in London
Some tips for your application 🫡
Show Your Passion for Insights:When writing your application, let your enthusiasm for data and customer experience shine through. Share specific examples of how you've engaged with insights in the past, whether through projects, studies, or personal interests.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your skills in project management, analysis, and communication, and relate them directly to the responsibilities mentioned in the role.
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where appropriate to make your skills and experiences stand out. Remember, we want to see your ability to present information in an engaging way!
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows your commitment to joining our team. Plus, it’s super easy to do!
How to prepare for a job interview at Ipsos
✨Know Your Data
As a Graduate Research Executive, you'll be working with data daily. Brush up on your data analysis skills and be prepared to discuss how you've used data to derive insights in the past. Familiarise yourself with common research methodologies, especially those relevant to customer experience.
✨Show Your Curiosity
Demonstrate your passion for understanding customer behaviour by sharing examples of how you've explored this in previous roles or projects. Be ready to discuss what intrigues you about human behaviour and how that can translate into creating better customer experiences.
✨Master the Art of Storytelling
Effective communication is key in this role. Prepare to showcase your storytelling skills by presenting a piece of data or insight in a clear and engaging way. Think about how you can make complex information accessible and interesting to diverse audiences.
✨Be Proactive and Collaborative
The interviewers will be looking for your ability to work well in a team. Share examples of how you've contributed to group projects or supported colleagues in achieving goals. Highlight your proactive nature and willingness to embrace collaboration, as these traits are essential in a fast-evolving team.
