At a Glance
- Tasks: Manage exciting projects in customer experience across travel, hospitality, and leisure sectors.
- Company: Join a leading global market research company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all perspectives.
- Why this job: Kickstart your career with hands-on experience and cutting-edge technology.
- Qualifications: Passion for customer behaviour, strong organisational skills, and effective communication.
The predicted salary is between 25000 - 32000 € per year.
Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast-evolving group at the heart of delivering high-quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well-known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
The Role
From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors. You will gain exposure to a variety of research approaches - quantitative, ad hoc and tracking studies – building research skills whilst also working alongside PM experts delivering in a variety of ways from reports, presentations to data delivery platforms and dashboards. As a Graduate Research Executive, you’ll collaborate closely with colleagues and clients, balancing project management, analysis and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope. As well as helping turn data into insight, your role will include:
- Supporting the end-to-end project lifecycle, including client briefs, timelines and costings, questionnaire development, fieldwork management, quality control and insight delivery
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects
- Contributing to analysis and reporting, producing clear written and visual outputs and supporting client presentations
- Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs.
About You
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:
- A passion for understanding customer behaviour and creating the ideal customer experience
- A natural curiosity about the world we live in and an intrigue for human behaviour
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Effective communication and storytelling skills, including the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
- Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
- Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Along with… The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top researcher. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
Benefits
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday
- Industry-leading Graduate Programme to kickstart your career with top training and development opportunities
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
- Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career
- Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements)
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
- Company paid Curiosity & ESG Days
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office in June and looking for candidates to start 22nd June.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure in London employer: Ipsos
Ipsos is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a robust 12-month Graduate Programme, employees benefit from extensive training, flexible working options, and the opportunity to work with renowned global brands in the Transport, Hospitality, and Leisure sectors. Our commitment to diversity and well-being ensures that every team member can thrive while making a meaningful impact on customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to customer experience and think about how your skills can contribute. Show them you're not just another candidate!
✨Tip Number 3
Practice your storytelling skills. Be ready to share examples of how you've tackled challenges or delivered insights in past experiences. This will help you stand out and demonstrate your passion for customer behaviour.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer experience shine through in your application. We want to see how driven you are by data and insights, so share any relevant experiences or projects that highlight your curiosity about human behaviour.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your organisational skills and attention to detail, and don’t forget to mention any experience with project management or research methodologies that align with what we do at Ipsos.
Be Clear and Concise:When writing your application, keep it straightforward and engaging. Use clear language to convey your ideas and ensure your storytelling skills come across. Remember, we’re looking for actionable insights, so show us how you can present information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ipsos
✨Know Your Data
Since this role is all about understanding customer behaviour through data, make sure you brush up on relevant data analysis techniques. Familiarise yourself with common metrics and frameworks used in customer experience research, so you can confidently discuss how you would apply them in real-world scenarios.
✨Showcase Your Curiosity
Demonstrate your natural curiosity about human behaviour during the interview. Prepare examples of how you've explored customer insights in the past or how you've approached problem-solving creatively. This will show that you're not just interested in the role but also passionate about making a real impact.
✨Master the Art of Storytelling
Effective communication is key in this role. Practice presenting data-driven insights in a clear and engaging way. Use storytelling techniques to convey your points, making it relatable and easy for diverse audiences to understand. This will highlight your ability to turn complex data into actionable insights.
✨Be Proactive and Collaborative
The team values collaboration, so be ready to share how you've worked effectively with others in the past. Highlight instances where you took the initiative or contributed to a positive team culture. This will show that you’re not only a self-starter but also someone who thrives in a team environment.
