Associate Director CX in London

This award winning team creates the excitement and appetite for our products and services.

We generate the propositions, create impactful materials, deliver the message at events (locally and globally) and then get to work with clients to sell it in from writing proposals to the thrill of pitching and winning business.

As a Business Development Associate Director in a small, powerful team with a high output rate, you will be part of creating that excitement for clients by portraying the best of what we do in an ever-growing category.

You’ll be part of a highly successful commercial team that are driving net new opportunities across the Customer Experience team.

Day to day

We dare to be different.We want our people to be different.Be creative, be edgy, be yourself.People buy from people, and we avoid the boring or predictable.

We have grown through success and continue to do so. The day to day varies but some of what we would like to involve you in includes…

• Lead generation – Work with our lead generation team to constantly evolve our targeting list and new business messaging.
• Incoming opportunities – Own, lead and be first response on agreed opportunities.
• Generating Opportunities – Working with our lead generation team and our market leading technology partners, proactively generate and identify new opportunities through to a successful completion.
• Competitor Intelligence – Share and find competitor intelligence to support our in-house competitor stream.
• Marketing Materials – support the amplification of compelling market messaging.
• Campaigns – support our marketing team to generate pipeline.
• Events – Professionally represent Ipsos at agreed industry events.

About You

This is not an account management or delivery role. It’s a frontline commercial hunting role with a strong focus on net new acquisition.

The individual will be supported by the experienced wider commercial team, but a self-starting mindset is required.

Essential criteria

• Previous experience in CX or a similar CX sales role focused on net new logo wins. Either SaaS or Managed Services.
• The ability to successfully navigate organisations, find the right leverage points and build relationships.
• Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
• Strong organisational and attention to detail skills, with a commitment to accuracy and integrity in every task.

Desirable criteria

• Creativity and innovation to think outside the box and bring fresh, impactful ideas to life.
• Awareness of the Experience Management SaaS technology landscape.
• An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos’ standards and policies.
• Previous Market Research experience or the ability to talk to Research techniques.
• Ability to build relationships at all levels
• Ownership – completer finisher required

Behaviours:

These are the behaviours you should embody:

• Self starter and driven mindset
• Problem solving
• Analytical thinking
• Resilience, flexibility and agility
• Creative thinking
• Motivation and self-awareness
• Empathy and active listening
• Curiosity and lifelong learning

• Service orientation and customer service

Benefits:

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We realise you may have commitments outside of work and will consider flexible working applications – please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success – a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!