At a Glance
- Tasks: Conduct engaging telephone interviews to gather valuable insights from Australian business customers.
- Company: Join Ipsos, a global leader in market research with a supportive team culture.
- Benefits: Enjoy flexible shifts, remote work options, and full paid training.
- Other info: Long-term shifts available based on performance in a friendly environment.
- Why this job: Make a real impact by helping clients shape their business decisions with your insights.
- Qualifications: Excellent English communication skills and experience with Australian customers are essential.
The predicted salary is between 13 - 16 £ per hour.
Ipsos is a global leader in market research, and we are seeking English‑speaking Telephone Interviewers with experience engaging with customers in the Australian market. You will conduct telephone interviews with business customers across a variety of sectors, gathering high‑quality insights that help shape our clients’ business decisions. This role offers flexible shift options and the choice to work remotely or from our offices in London (Angel) or Edinburgh.
Key Responsibilities
- Conduct telephone interviews using scripted questionnaires.
- Gather accurate, detailed feedback from participants.
- Communicate confidently with customers in the US business environment.
- Maintain professionalism, ethical standards, and high‑quality data collection.
Required Skills & Qualifications
- Excellent English communication skills, both verbal and written.
- Experience speaking with or servicing Australian customers (e.g., call centre, customer service, sales, or research).
- Confident computer skills.
- Laptop or PC with Windows 10 or above and a working webcam (for interactive training).
- USB headset with microphone for clear audio.
What We Offer
- Full paid training—no prior market research experience required.
- Flexible working schedule, with remote options available.
- Opportunity to work with a globally recognised engineering client.
- Long‑term, ongoing shifts based on performance.
- Friendly, supportive team environment.
Ready to Start Your Ipsos Journey? Join our team of professional Market Research Interviewers and help deliver insights that make a real difference. Apply today and enjoy flexible, rewarding work with a global leader in research!
Market Research Telephone Interviewer - English speaking (Australian Market experience) (Birmingham) employer: Ipsos
Ipsos is an excellent employer that values flexibility and employee growth, offering a supportive team environment where you can thrive. With full paid training and the opportunity to work remotely or from our offices, you will engage with diverse clients while contributing to meaningful market research. Join us in Birmingham and enjoy a rewarding career with a globally recognised leader in insights.
StudySmarter Expert Advice🤫
We think this is how you could land Market Research Telephone Interviewer - English speaking (Australian Market experience) (Birmingham)
✨Tip Number 1
Make sure you know your stuff about the Australian market! Brush up on local trends and customer behaviours. This will help you connect better during those telephone interviews.
✨Tip Number 2
Practice your communication skills! Try role-playing with a friend or family member to get comfortable with the scripted questionnaires. The more confident you sound, the better the responses you'll get.
✨Tip Number 3
Don’t forget to set up your tech! Ensure your laptop or PC is ready with Windows 10 or above, and test your USB headset for clear audio. A smooth setup means a smoother interview process.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and shows you’re serious about joining our friendly team. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Market Research Telephone Interviewer - English speaking (Australian Market experience) (Birmingham)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Australian customers and any relevant skills. We want to see how you can bring your unique background to the table, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional—just like us!
Show Off Your Communication Skills:Since this role involves engaging with customers, make sure your written application reflects your excellent English communication skills. We love clear and confident writing, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Ipsos
✨Know Your Market
Familiarise yourself with the Australian market and its nuances. Understand cultural references and common business practices to engage effectively with customers during your interviews.
✨Practice Your Communication Skills
Since excellent English communication is key, practice speaking clearly and confidently. You might even want to record yourself or do mock interviews to refine your delivery and ensure you sound professional.
✨Get Comfortable with Technology
Make sure you're familiar with the tech you'll be using. Test your laptop, webcam, and USB headset beforehand to avoid any hiccups during the interview. A smooth tech setup will help you focus on the conversation.
✨Prepare for Ethical Standards
Understand the importance of professionalism and ethical standards in market research. Be ready to discuss how you would handle sensitive information and maintain high-quality data collection during your interviews.
