At a Glance
- Tasks: Dive into data and insights, working on live projects across transport, hospitality, and leisure sectors.
- Company: Join a leading global market research company with a collaborative and innovative culture.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training opportunities.
- Other info: Be part of a diverse team and benefit from extensive personal and professional development.
- Why this job: Kickstart your career with hands-on experience and the chance to make a real impact.
- Qualifications: Passion for customer behaviour, strong organisational skills, and effective communication abilities.
The predicted salary is between 26500 - 26500 € per year.
Application Deadline: 29 May 2026
Department: Graduate
Employment Type: Full Time
Location: London
Compensation: £26,500 / year
Description
Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast-evolving group at the heart of delivering high-quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well-known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
The Role
From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors. You will gain exposure to a variety of research approaches - quantitative, ad hoc and tracking studies – building research skills whilst also working alongside PM experts delivering in a variety of ways from reports, presentations to data delivery platforms and dashboards. As a Graduate Research Executive, you’ll collaborate closely with colleagues and clients, balancing project management, analysis and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope. As well as helping turn data into insight, your role will include:
- Supporting the end-to-end project lifecycle, including client briefs, timelines and costings, questionnaire development, fieldwork management, quality control and insight delivery
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects
- Contributing to analysis and reporting, producing clear written and visual outputs and supporting client presentations
- Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs.
About You
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:
- A passion for understanding customer behaviour and creating the ideal customer experience
- A natural curiosity about the world we live in and an intrigue for human behaviour
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Effective communication and storytelling skills, including the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
- Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
- Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Along with…
- The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top researcher. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
Benefits
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday
- Industry-leading Graduate Programme to kickstart your career with top training and development opportunities
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
- Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career
- Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements)
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
- Company paid Curiosity & ESG Days
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office in June and looking for candidates to start 22nd June. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure employer: Ipsos UK
Ipsos is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a robust 12-month global Generation Ipsos Graduate Programme, you will receive top-notch training and the opportunity to collaborate with diverse teams while working on impactful projects for renowned brands in the Transport, Hospitality, and Leisure sectors. Located in London, our office provides a vibrant environment where innovation thrives, complemented by generous benefits such as flexible working options, extensive holiday allowances, and health and wellness support.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure
✨Tip Number 1
Network like a pro! Reach out to alumni from your university or connections in the industry. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their recent work in customer experience will help you stand out and show your genuine interest.
✨Tip Number 3
Practice your storytelling skills! Be ready to share how your experiences relate to the role. Use data and insights to back up your points, just like you would in a research project.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged.
We think you need these skills to ace Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer experience shine through in your application. We want to see how driven you are by data and insights, so share any relevant experiences or projects that highlight your curiosity about human behaviour.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your organisational skills and attention to detail, and don’t forget to mention any experience with project management or research methodologies that align with what we do at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward and engaging. Use clear language to convey your ideas and ensure your storytelling skills come across. We love seeing candidates who can turn data into actionable insights!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Graduate Research Executive position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ipsos UK
✨Know Your Data
As a Graduate Research Executive, you'll be working with data daily. Brush up on your data analysis skills and be prepared to discuss how you can turn raw data into actionable insights. Familiarise yourself with common research methodologies, especially those relevant to customer experience in transport, hospitality, and leisure.
✨Showcase Your Curiosity
Demonstrate your passion for understanding customer behaviour during the interview. Prepare examples of how you've explored human behaviour or customer experiences in the past. This could be through projects, studies, or even personal experiences that highlight your natural curiosity.
✨Master the Art of Storytelling
Effective communication is key in this role. Practice presenting data in a clear and engaging way. Think about how you can tell a story with the data you’ve worked with, making it relatable and impactful for diverse audiences. This will show your ability to derive insights and present them effectively.
✨Be Proactive and Collaborative
The role requires teamwork and collaboration. Be ready to discuss how you've worked effectively with others in the past. Share examples where you took the initiative or contributed positively to a team project. Highlighting your proactive nature will resonate well with the company’s culture.
