At a Glance
- Tasks: Dive into data and insights, working on live client projects across various industries.
- Company: Join a leading global market research company with a focus on innovation.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training opportunities.
- Other info: Be part of a diverse team and grow through our 12-month graduate programme.
- Why this job: Kickstart your career with a dynamic team and make a real impact in customer experience.
- Qualifications: Passion for customer behaviour, analytical mindset, and effective communication skills.
The predicted salary is between 52200 - 63800 £ per year.
Application Deadline: 19 August 2026
Department: Graduate
Employment Type: Full Time
Location: London
Compensation: £28,000 / year
Description
Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The CX Service Line has an enviable client list, award winning programmes and, as industry recognised leaders, drives change both in Ipsos and the wider CX world. The Client Service team holds the overall relationships with clients across our accounts and includes a combination of Insights, Client Success and CXPS specialists.
Insights is not just about designing the right surveys but delivering best in class insight and storytelling across both platform and non platform programmes. Professional Services (CXPS) is about the added value advisory services we can offer clients to truly drive change, both around existing projects and as standalone pieces of work. Client Success at Ipsos CX is all about getting the best out of the CX technology platforms for our client programmes.
From day one, you’ll work on live client projects across a variety of industry sectors, including Telco, Retail & Fashion, Hotels & Hospitality, Auto, Financial Services.
The Role
You will gain exposure and experience in platform based CX programmes. Working alongside CX experts, you will build the skills, knowledge and confidence to support the team in best practice delivery across the end-to-end project cycle.
- Gain experience and knowledge of core CX tools and techniques such as survey design, fieldwork and sampling management, quality control, dashboard design, data analysis, platform features and functionality.
- Contribute to and check relevant project materials e.g. questionnaires, sampling plans, dashboard specifications, closed loop design.
- Take responsibility for some smaller aspects of projects, seeking out opportunities to support the team across workstreams.
- Start to communicate directly with clients e.g. drafting updates or develop presentation delivery skills.
- Contribute to overall account success by taking part in quarterly reviews, understanding how projects work financially and shadowing others responding to requests.
- Connect client needs to products and services within CX and the latest in industry and internal CX thinking.
About You
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:
- A passion for understanding customer behaviour and a natural curiosity and intrigue for human behaviour.
- An analytical and problem-solving mindset, numeracy and attention to detail, with a commitment to accuracy and integrity in every task.
- Effective communication and storytelling skills, the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
- Commercial awareness and client-focused mindset, with a genuine passion for understanding client needs and delivering impactful, value-driven solutions.
- Proactive, you put yourself forward, embracing collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- Strong organisational skills and the ability to juggle across multiple projects and client needs, making the right calls on prioritisation.
- A focus on self-awareness and a growth mindset. A curiosity and learning agility that fosters exploration of new ideas and openness to understanding changing trends.
- Driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Desirables:
- Any past experience working with research data, platforms or approaches is useful but not essential.
Along with…
- The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top researcher. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation.
After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
Benefits
- 25 days' holiday that increases to 30 days over time, plus an extra day off for your birthday.
- Industry-leading Graduate Programme to kickstart your career with top training and development opportunities.
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events.
- Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career.
- Work from anywhere for up to 4 weeks each calendar year (subject to relevant Right to Work requirements).
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support.
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others.
- Company paid Curiosity & ESG Days.
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace.
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office on the 3rd September and we are looking for candidates to start on 2nd November.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Graduate Research Executive - Client Services, Customer Experience employer: Ipsos UK
Ipsos UK is an exceptional employer, offering a dynamic work culture in the heart of London where innovation and collaboration thrive. As a Graduate Research Executive, you will benefit from comprehensive training in data analysis and client engagement, with clear pathways for career advancement within the company. Join us to be part of a team that values your growth and empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Research Executive - Client Services, Customer Experience
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ipsos UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ipsos UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Research Executive - Client Services, Customer Experience
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ipsos UK:Your cover letter is your chance to shine! Tell us why you want to work at Ipsos UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ipsos UK!
How to prepare for a job interview at Ipsos UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
