At a Glance
- Tasks: Manage exciting projects in customer experience across transport, hospitality, and leisure sectors.
- Company: Join a leading global market research company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training opportunities.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Kickstart your career with hands-on experience and the chance to work with top brands.
- Qualifications: Passion for customer behaviour, strong organisational skills, and effective communication.
The predicted salary is between 26500 - 26500 £ per year.
Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure
Application Deadline: 29 May 2026
Department: Graduate
Employment Type: Full Time
Location: London
Compensation: £26,500 / year
Description
Are you driven by the smooth running of efficient projects? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast‑evolving group at the heart of delivering high‑quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well‑known brands to help them better understand and improve customer experience. This role is for a sub‑team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting‑edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
The Role
From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors. You will gain exposure to a variety of research approaches – quantitative, ad‑hoc and tracking studies – working with research and insight colleagues. As a Graduate Project Manager, you’ll collaborate closely with colleagues and clients, balancing project management and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope. Your role will include:
- Supporting the end‑to‑end project lifecycle, including client briefs, timelines and costings, fieldwork management and quality control
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects
- Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs.
About You
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:
- A passion for understanding customer behaviour and creating the ideal customer experience
- A natural curiosity about the world we live in and an intrigue for human behaviour
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Effective communication and storytelling skills, including the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
- Commercial awareness and client‑focused mindset, with a genuine passion in understanding client needs and delivering impactful, value‑driven solutions.
- Independent, self‑starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- A focus on self‑awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Along with…
- The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12‑month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in‑depth knowledge to excel as a top researcher. Benefitting from extensive, best‑in‑class training covering technical, research, personal, and client‑focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
Benefits
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday
- Industry‑leading Graduate Programme to kickstart your career with top training and development opportunities
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
- Interest‑free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career
- Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements)
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
- Company paid Curiosity & ESG Days
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in‑person assessment centre at our London office in June, with candidates expected to start 29th June. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success – a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Graduate CX Project Manager: Transport & Leisure employer: Ipsos UK
Ipsos is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. As part of the Graduate Programme, you will receive top-notch training and have the opportunity to collaborate with a diverse cohort, all while working in the vibrant city of London. With benefits like flexible working options, generous holiday allowances, and a commitment to diversity and inclusion, Ipsos empowers its employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate CX Project Manager: Transport & Leisure
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to customer experience and think about how your skills can contribute. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've tackled challenges or delivered results in past projects. This will show your potential employers that you can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ipsos.
We think you need these skills to ace Graduate CX Project Manager: Transport & Leisure
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Graduate CX Project Manager role. Highlight your passion for customer experience and any relevant skills or experiences that align with the job description. We want to see how you can contribute to our team!
Showcase Your Organisational Skills:Since this role involves managing projects, it's crucial to demonstrate your strong organisational skills. Use specific examples from your past experiences where you successfully managed timelines or coordinated tasks. This will show us you're ready to hit the ground running!
Communicate Clearly:Effective communication is key in this role. When writing your application, ensure your ideas are presented clearly and concisely. We love a good story, so if you can weave in some insights from your experiences, even better! Make it engaging for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Ipsos UK
✨Know Your Customer Experience
Dive deep into the world of customer experience, especially in transport, hospitality, and leisure. Familiarise yourself with current trends and challenges in these sectors. This will not only show your passion but also help you engage in meaningful conversations during the interview.
✨Showcase Your Project Management Skills
Be ready to discuss any relevant project management experiences you've had, even if they were in a university setting. Highlight your organisational skills, attention to detail, and how you’ve successfully managed timelines and deliverables. Use specific examples to illustrate your points.
✨Demonstrate Your Curiosity
Prepare questions that reflect your curiosity about the role and the company. Ask about their approach to leveraging AI in research or how they ensure quality control in projects. This shows you’re not just interested in the job, but also in the company’s mission and methods.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with colleagues and clients, be prepared to share examples of how you’ve successfully collaborated in the past. Discuss how you value diverse perspectives and how you contribute to a positive team culture. This will resonate well with their emphasis on teamwork.
