At a Glance
- Tasks: Lead insight-driven projects using a cutting-edge SaaS social intelligence platform.
- Company: Join Synthesio at Ipsos, a leader in social intelligence.
- Benefits: Enjoy 25 days annual leave, pension contributions, and flexible working options.
- Other info: Collaborative team culture with strong focus on diversity and inclusion.
- Why this job: Make a real impact with AI tools and innovative research methodologies.
- Qualifications: Experience in social listening, digital analytics, and project management required.
The predicted salary is between 55000 - 65000 £ per year.
Are you a strategic research manager skilled in social listening and digital analytics? Do you want to lead insight-driven projects on a cutting-edge SaaS social intelligence platform, manage client relationships, grow revenue, and embed AI tools into research workflows? Join Synthesio at Ipsos and make an impact!
About the role:
As Research Manager at Synthesio (Ipsos’ social intelligence business) you’ll lead end-to-end insight projects using our proprietary SaaS platform that ingests social, news, blogs, forums, reviews and search from 800M+ sources. You’ll be the client-facing lead for insight projects and platform accounts — designing approaches, overseeing project teams, ensuring quality control of questionnaires, discussion guides and reports, and driving profitable delivery on time and to brief. You’ll write proposals and develop client relationships to contribute to revenue growth, manage project finances and mentor junior colleagues. This is a high-impact role on a collaborative, people-first team where you’ll combine methodological rigour, commercial acumen and practical AI adoption to deliver actionable brand, product and trend intelligence for global clients.
About you:
- Proven track record in social listening / digital analytics and managing research projects and SaaS accounts
- Strong client management and stakeholder communication skills; confident as the main client contact
- Excellent project leadership: organisation, prioritisation and delivery to budget and deadline
- Commercial mindset: experience costing projects, monitoring budgets and contributing to growth
- Practical experience evaluating and implementing AI-powered tools and automation for research tasks
- Solid understanding of mixed-method digital research (social, search, ratings & reviews; quantitative & qualitative)
- Curious, collaborative, detail-oriented and resilient with a drive for continuous learning
Essential skills:
- Direct experience with social listening / digital analytics platforms and search/review analysis tools
- Proven ability to lead end-to-end research projects and manage multi-disciplinary teams
- Strong numeracy and analytical skills for interpreting complex datasets and presenting insights
- Excellent written and verbal communication; experience preparing proposals and client deliverables
- Project financial management: accurate costing, budget monitoring and profitability focus
- Practical use of AI-enabled research tools for data analysis, synthesis and workflow automation
- Knowledge of AI / machine learning concepts relevant to research (predictive modelling, sentiment analysis)
- Experience producing high-impact reports, presentations and strategic recommendations for senior clients
- Prior experience in talent development, mentoring or people management
- Background working with global or multi-market clients and cross-functional teams
- Familiarity with Microsoft Office Suite at an advanced level and additional analytics tools
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
Senior Insight Manager: Social Listening & AI (Hybrid) employer: Ipsos in the UK
At Synthesio, part of Ipsos, we pride ourselves on being an exceptional employer that champions a collaborative and inclusive work culture. With a strong focus on employee growth, we offer comprehensive benefits including 25 days of annual leave, professional development opportunities, and a flexible hybrid working model, ensuring our team members can thrive both personally and professionally while making a meaningful impact in the field of social intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Insight Manager: Social Listening & AI (Hybrid)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies of your past projects, especially those involving social listening and AI tools. This will give potential employers a taste of what you can bring to the table. Remember, we want to see your impact!
✨Tip Number 3
Prepare for interviews by practising common questions related to social listening and digital analytics. Think about how you can demonstrate your project leadership and client management skills. We want to hear your stories and how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make an impact together!
We think you need these skills to ace Senior Insight Manager: Social Listening & AI (Hybrid)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social listening and digital analytics. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Client Management Skills:Since this role involves managing client relationships, it’s crucial to demonstrate your experience in this area. Share specific examples of how you've successfully led projects and maintained strong client connections in your application.
Highlight Your AI Experience:We’re keen on candidates who have practical experience with AI tools in research workflows. Be sure to mention any relevant projects or tools you’ve used that showcase your ability to integrate AI into your work.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you promptly!
How to prepare for a job interview at Ipsos in the UK
✨Know Your Social Listening Tools
Familiarise yourself with the specific social listening and digital analytics platforms mentioned in the job description. Be ready to discuss your hands-on experience with these tools and how you've used them to drive insights in previous roles.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you led teams and managed budgets. Highlight your ability to deliver on time and within budget, as well as any challenges you overcame during these projects.
✨Demonstrate Client Management Expertise
Think of instances where you successfully built and maintained client relationships. Be prepared to discuss how you approached client communication and what strategies you used to ensure their needs were met.
✨Emphasise Your AI Knowledge
Since the role involves embedding AI tools into research workflows, brush up on your understanding of AI and machine learning concepts relevant to research. Be ready to share how you've implemented AI solutions in your previous work.
