Research Manager - CX

As a Research Manager at Ipsos, you will play a key role in leading and delivering high‑quality research projects for our clients. The Research Manager plays a pivotal role in delivering exceptional research solutions to our clients. As a strategic thinker and client champion, you will lead research projects from conception to completion, ensuring high‑quality deliverables that address client objectives and drive business impact. You will leverage your expertise in research methodologies, data analysis, and project management to guide project teams, manage client relationships, and contribute to the overall success of the business. This is a hybrid role with 3 days in our London office and the rest from home.

Day to day

• Client Management: You will be the main point of contact for clients on projects, building and maintaining strong relationships, understanding their needs, and ensuring their expectations are met.
• Project Leadership: You will be responsible for overseeing project teams, ensuring projects are delivered on time, within budget, and to the agreed specifications.
• Financial Management: You will proactively manage project finances, ensuring profitability by putting together accurate costings and monitoring project budgets. You will also contribute to revenue generation by writing proposals and developing client accounts.
• Quality Control: You will review and ensure the quality of all project materials and deliverables, including questionnaires, discussion guides, reports, and presentations.
• Business Development: You will contribute to business development by identifying and pursuing new business opportunities and developing existing client accounts.
• People Management: You will take an active role in managing and guiding junior members of the team.

About You

• Experience managing quantitative tracking studies from set‑up through to reporting.
• Strong understanding of quantitative research methodologies and tracker design.
• Experience designing surveys and questionnaires for ongoing trackers.
• Ability to analyse trend data and turn findings into clear insights.
• Confident presenting results and recommendations to clients and stakeholders.
• Proficiency in Excel, PowerPoint.
• Excellent attention to detail and commitment to high‑quality delivery.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management skills, being a quick learner and detail‑oriented.
• Strong numeracy skills and attention to detail.
• Financial awareness: experience in proactively managing finances on projects and ensuring project profitability.
• Proficient in data analysis software (e.g., SPSS, Q, R).
• Knowledge of core AI and machine learning concepts in research, such as predictive modelling and sentiment analysis.
• Ability to evaluate and implement AI solutions effectively.

Behaviours

• Proactive.
• Detail‑oriented.
• Analytical thinking.
• Resilience, flexibility and agility.
• Leadership and social influence.
• Creative thinking.
• Motivation and self‑awareness.
• Empathy and active listening.
• Curiosity and lifelong learning.
• Talent management.
• Service orientation and customer service.

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health and wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications – please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success – a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.