Senior Research Executive - Client Success in London

This role is essential to the function of the Client Success team and of the wider Channel Performance team in terms of building relationships with clients’ businesses, adding value, and delivering impact from our mystery shopping programmes. As a Senior Research Executive, you would be the lead contact for the day to day execution of a portfolio of client programmes, typically ranging in size from £20k to £100k. You will also support the senior team on delivering elements of a larger programme. You will be joining a team dedicated to working across a variety of cross-sector clients including retail, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance.

Day to day, these are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:

• You will form a key part of the team responsible for the management of various mystery shopping programmes for our clients, ensuring projects are delivered on time and to quality standards.
• The management and ongoing improvement of these processes forms a big part of what we do.
• You will be integral to the day-to-day management of the project data flow, carrying out crucial quality checks and resolving queries from the various internal teams including mystery shoppers and operations.
• You will work closely with and support our internal operations teams to proactively identify and methodically resolve problems, implement solutions or changes to consistently improve the project outputs, efficiency and impact.
• You will actively participate in managing the client relationship, working directly with our client’s stakeholders, participating in regular meetings and taking a proactive approach to developing knowledge of the client’s business.
• You will also support with analysing large data sets, carrying out quality checks and pulling out the key insights to help the project deliver real impact to our clients.
• You will be responsible for preparing monthly or quarterly PowerPoint and Excel outputs for each project and support the team in checking outputs from across our other projects.

About You

Background: These are the areas of knowledge and expertise that matter most for this role. To be successful in this role you will need the following skills and experience:

• Excellent attention to detail
• Ability to confidently work with and analyse large datasets to identify the story from the data.
• Ability to rigorously follow processes but also have the curiosity and confidence to identify, suggest and implement improvements.
• A desire to work closely with clients and become an expert in their business and the industry.
• Strong organisational and time management skills.
• Strong Office skills including Word, Excel and PowerPoint.

These are the skills that would add value to the role but are not critical. If you have them, we’d love to hear about them:

• A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?”
• You stay cool under pressure and contribute to our very positive team culture!
• Experience in mystery shopping or pricing and promotion research projects.
• Proficiency in AI use and adoption to enhance day-to-day tasks.

Behaviours: A successful candidate will demonstrate the following behaviours:

• Analytical thinking
• Resilience, flexibility and agility
• Creative thinking
• Motivation and self-awareness
• Empathy and active listening
• Curiosity and lifelong learning
• Service orientation and customer service

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.