At a Glance
- Tasks: Lead insight-driven projects using a cutting-edge SaaS social intelligence platform.
- Company: Join Synthesio at Ipsos, a leader in social intelligence.
- Benefits: Enjoy 25 days annual leave, pension contributions, and flexible working options.
- Other info: Collaborative team culture with strong focus on diversity and inclusion.
- Why this job: Make a real impact with AI tools and innovative research methodologies.
- Qualifications: Experience in social listening, digital analytics, and project management required.
The predicted salary is between 55000 - 65000 £ per year.
Are you a strategic research manager skilled in social listening and digital analytics? Do you want to lead insight-driven projects on a cutting-edge SaaS social intelligence platform, manage client relationships, grow revenue, and embed AI tools into research workflows? Join Synthesio at Ipsos and make an impact!
About the role:
As Research Manager at Synthesio (Ipsos’ social intelligence business) you’ll lead end-to-end insight projects using our proprietary SaaS platform that ingests social, news, blogs, forums, reviews and search from 800M+ sources. You’ll be the client-facing lead for insight projects and platform accounts — designing approaches, overseeing project teams, ensuring quality control of questionnaires, discussion guides and reports, and driving profitable delivery on time and to brief. You’ll write proposals and develop client relationships to contribute to revenue growth, manage project finances and mentor junior colleagues. This is a high-impact role on a collaborative, people-first team where you’ll combine methodological rigour, commercial acumen and practical AI adoption to deliver actionable brand, product and trend intelligence for global clients.
About you:
- Proven track record in social listening / digital analytics and managing research projects and SaaS accounts
- Strong client management and stakeholder communication skills; confident as the main client contact
- Excellent project leadership: organisation, prioritisation and delivery to budget and deadline
- Commercial mindset: experience costing projects, monitoring budgets and contributing to growth
- Practical experience evaluating and implementing AI-powered tools and automation for research tasks
- Solid understanding of mixed-method digital research (social, search, ratings & reviews; quantitative & qualitative)
- Curious, collaborative, detail-oriented and resilient with a drive for continuous learning
Essential skills:
- Direct experience with social listening / digital analytics platforms and search/review analysis tools
- Proven ability to lead end-to-end research projects and manage multi-disciplinary teams
- Strong numeracy and analytical skills for interpreting complex datasets and presenting insights
- Excellent written and verbal communication; experience preparing proposals and client deliverables
- Project financial management: accurate costing, budget monitoring and profitability focus
- Practical use of AI-enabled research tools for data analysis, synthesis and workflow automation
- Knowledge of AI / machine learning concepts relevant to research (predictive modelling, sentiment analysis)
- Experience producing high-impact reports, presentations and strategic recommendations for senior clients
- Prior experience in talent development, mentoring or people management
- Background working with global or multi-market clients and cross-functional teams
- Familiarity with Microsoft Office Suite at an advanced level and additional analytics tools
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
Senior Insight Manager: Social Listening & AI (Hybrid) in London employer: Ipsos in the UK
At Synthesio, part of Ipsos, we pride ourselves on being an exceptional employer that champions a collaborative and inclusive work culture. Our commitment to employee growth is evident through our comprehensive benefits package, which includes 25 days of annual leave, professional development opportunities, and a flexible hybrid working model. Join us to lead impactful projects in social listening and AI, while contributing to a diverse team dedicated to delivering insightful research for global clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Insight Manager: Social Listening & AI (Hybrid) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best work in social listening and digital analytics. Use real examples to demonstrate how you've led projects and delivered insights. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their approach to social intelligence and AI tools. Be ready to discuss how your experience aligns with their needs and how you can contribute to their success.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to tailor your application to highlight your relevant experience and how you can help us grow and innovate.
We think you need these skills to ace Senior Insight Manager: Social Listening & AI (Hybrid) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Insight Manager role. Highlight your experience in social listening and digital analytics, and show us how your skills align with what we're looking for.
Showcase Your Projects:We want to see your project management skills in action! Include specific examples of insight-driven projects you've led, especially those involving AI tools or SaaS platforms. This will help us understand your hands-on experience.
Be Client-Focused:Since client management is key in this role, emphasise your experience in building and maintaining client relationships. Share any success stories that demonstrate your ability to deliver insights that drive revenue growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Ipsos in the UK
✨Know Your Stuff
Make sure you’re well-versed in social listening and digital analytics. Brush up on the latest trends and tools in the industry, especially those related to AI. Being able to discuss specific platforms and methodologies will show that you’re not just familiar but passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led research projects and managed teams. Think about times when you’ve had to juggle multiple priorities or mentor junior colleagues. This role is all about project leadership, so demonstrating your experience here will be key.
✨Client Management is Key
Be ready to talk about your experience with client relationships. Have a few anecdotes prepared that highlight your communication skills and how you’ve contributed to revenue growth. Remember, they want someone who can be the main client contact, so confidence is crucial!
✨Get Familiar with AI Tools
Since this role involves embedding AI into research workflows, it’s important to discuss any practical experience you have with AI-powered tools. Be prepared to explain how you’ve used these tools to enhance research tasks and deliver insights. Showing your understanding of AI concepts will set you apart.
