At a Glance
- Tasks: Dive into data and deliver insights for top brands in transport, hospitality, and leisure.
- Company: Join a leading global market research company with a dynamic CX team.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative work environment.
- Other info: Gain hands-on experience with cutting-edge technology and exciting projects.
- Why this job: Make a real impact by helping clients enhance their customer experience.
- Qualifications: Passion for data, strong analytical skills, and a collaborative spirit.
The predicted salary is between 26500 - 26500 € per year.
Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast‑evolving group at the heart of delivering high‑quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well‑known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure).
Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting‑edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
The Role: From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors. You will gain exposure to a variety of research approaches – quantitative, ad hoc and tracking studies – building research skills whilst also working alongside PM experts delivering in a variety of ways from reports, presentations to data delivery platforms and dashboards.
As a Graduate Research Executive, you’ll collaborate closely with colleagues and clients, balancing project management, analysis and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope. As well as helping turn data into insight, your role will include:
- Supporting the end‑to‑end project lifecycle, including client briefs, timelines and costings, questionnaire development, fieldwork management, quality control and insight delivery
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects
- Contributing to analysis and reporting, producing clear written and visual outputs and supporting client presentations
Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure in London employer: Ipsos in the UK
Ipsos is an exceptional employer that fosters a dynamic and collaborative work culture, particularly within our UK Customer Experience team. As a Graduate Research Executive in London, you will benefit from hands-on experience with leading brands, access to cutting-edge technology, and ample opportunities for professional growth in a supportive environment that values innovation and insight-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We recommend practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your passion for data and insights during interviews. Share examples of how you've used data in past projects or studies. We want to see your enthusiasm for the role and how you can contribute to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Ipsos.
We think you need these skills to ace Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure in London
Some tips for your application 🫡
Show Your Passion for Data:Make sure to highlight your enthusiasm for data and insights in your application. We want to see how driven you are by numbers and how you can turn them into meaningful stories that help clients improve their customer experience.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Graduate Research Executive role. We love seeing candidates who take the extra step to connect their background with what we do.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Ipsos in the UK
✨Know Your Data
Since this role is all about insights and data, make sure you brush up on your knowledge of quantitative research methods. Be prepared to discuss how you've used data in past projects or studies, and think of examples where your analysis led to actionable insights.
✨Understand the Client's Needs
Research the types of clients the company works with in the Transport, Hospitality, and Leisure sectors. Familiarise yourself with their challenges and how the company helps them improve customer experience. This will show that you're genuinely interested and ready to contribute from day one.
✨Showcase Your Project Management Skills
As a Graduate Research Executive, you'll need to juggle multiple tasks. Prepare to discuss any relevant experiences where you've managed timelines, coordinated teams, or ensured quality control. Use specific examples to demonstrate your organisational skills and ability to deliver on time.
✨Practice Your Presentation Skills
You'll be involved in delivering insights and presentations, so it's crucial to communicate clearly and confidently. Consider practising a short presentation on a topic related to customer experience or data analysis. This will help you feel more comfortable during the interview and showcase your ability to convey complex information effectively.
