At a Glance
- Tasks: Manage exciting projects in transport, hospitality, and leisure while collaborating with top brands.
- Company: Join Ipsos, a global leader in market research with a focus on customer experience.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential and global opportunities.
- Why this job: Kickstart your career with hands-on experience and a chance to make a real impact.
- Qualifications: Passion for customer behaviour, strong organisational skills, and a proactive mindset.
The predicted salary is between 25000 - 32000 £ per year.
Are you driven by the smooth running of efficient projects? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast-evolving group at the heart of delivering high-quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well-known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
The Role
- Supporting the end-to-end project lifecycle, including client briefs, timelines and costings, fieldwork management and quality control.
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery.
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects.
- Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs.
About You
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:
- A passion for understanding customer behaviour and creating the ideal customer experience.
- A natural curiosity about the world we live in and an intrigue for human behaviour.
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
- Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Along with...
- The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top project manager. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday.
- Industry-leading Graduate Programme to kickstart your career with top training and development opportunities.
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events.
- Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career.
- Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements).
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support.
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others.
- Company paid Curiosity & ESG Days.
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace.
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office in June and looking for candidates to start 29th June. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
About Ipsos
Global leader in market research, Ipsos delivers reliable information and true understanding of Society, Markets and People. Our solutions use data from surveys, polls, social media or qualitative, and provide actionable insights into the experience and opinions of citizens, consumers, patients, customers, employees.
Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure in London employer: Ipsos in the UK
Ipsos is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. As part of the UK CX team, you will benefit from a comprehensive 12-month graduate programme, extensive training, and the opportunity to work with renowned global brands in the Transport, Hospitality, and Leisure sectors. With flexible working options, generous holiday allowances, and a commitment to diversity and inclusion, Ipsos provides a supportive environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with alumni from your university. You never know who might have a lead on a project management role or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to customer experience and think about how your skills can contribute. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your project management skills in real-time. Use tools like Trello or Asana to manage mock projects. This will help you demonstrate your organisational skills and attention to detail during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for understanding customer behaviour and creating amazing experiences. Share examples from your past that highlight your curiosity and commitment to delivering value-driven solutions.
Be Organised:We love a candidate who can juggle multiple tasks! Make sure your application reflects your strong organisational skills. Use clear headings, bullet points, and a tidy layout to make it easy for us to read.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Graduate Project Manager role. Highlight relevant experiences and skills that align with our job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ipsos in the UK
✨Know Your Customer Experience
Dive deep into the world of customer experience, especially in the transport, hospitality, and leisure sectors. Familiarise yourself with current trends and challenges these industries face. This will not only show your passion but also help you engage in meaningful conversations during the interview.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences where you've successfully managed projects or collaborated on team efforts. Highlight your organisational skills and attention to detail, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace AI and Technology
Since the role involves leveraging cutting-edge technology, brush up on any relevant AI tools or techniques you've used. Be ready to discuss how you can apply these in enhancing research and insights, aligning with Ipsos' standards. This shows you're proactive and tech-savvy!
✨Demonstrate a Growth Mindset
Be prepared to talk about times when you've faced challenges and how you've learned from them. Show that you're self-aware and open to feedback, which aligns with the company's values. This will highlight your commitment to personal development and your ability to thrive under pressure.
