At a Glance
- Tasks: Dive into data and insights, working on live projects across exciting sectors like travel and hospitality.
- Company: Join a leading global market research company with a collaborative and innovative culture.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training to kickstart your career.
- Other info: Be part of a diverse team with excellent growth opportunities and a supportive workplace.
- Why this job: Make a real impact by helping brands improve customer experiences using cutting-edge technology.
- Qualifications: Passion for customer behaviour, strong organisational skills, and effective communication abilities.
The predicted salary is between 26500 - 26500 € per year.
Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast‑evolving group at the heart of delivering high‑quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well‑known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting‑edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
Application Deadline: 29 May 2026
Department: Graduate
Location: London
Compensation: £26,500 / year
The Role
From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors. You will gain exposure to a variety of research approaches – quantitative, ad hoc and tracking studies – building research skills whilst also working alongside PM experts delivering in a variety of ways from reports, presentations to data delivery platforms and dashboards. As a Graduate Research Executive, you’ll collaborate closely with colleagues and clients, balancing project management, analysis and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope. As well as helping turn data into insight, your role will include:
- Supporting the end‑to‑end project lifecycle, including client briefs, timelines and costings, questionnaire development, fieldwork management, quality control and insight delivery
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects
- Contributing to analysis and reporting, producing clear written and visual outputs and supporting client presentations
- Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs
About You
- A passion for understanding customer behaviour and creating the ideal customer experience
- A natural curiosity about the world we live in and an intrigue for human behaviour
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Effective communication and storytelling skills, including the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
- Commercial awareness and client‑focused mindset, with a genuine passion in understanding client needs and delivering impactful, value‑driven solutions.
- Independent, self‑starter who stays cool under pressure and contributes to our very positive office culture.
- Proactive and embraces collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues’ strengths.
- A focus on self‑awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos’ standards and policies.
- The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12‑month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in‑depth knowledge to excel as a top researcher. Benefitting from extensive, best‑in‑class training covering technical, research, personal, and client‑focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
Benefits
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday
- Industry‑leading Graduate Programme to kickstart your career with top training and development opportunities
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
- Interest‑free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career
- Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements)
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
- Company‑paid Curiosity & ESG Days
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in‑person assessment centre at our London office in June and we are looking for candidates to start 22nd June. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success – a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure employer: Ipsos in the UK
Ipsos is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. As a Graduate Research Executive in London, you will benefit from a comprehensive 12-month training programme, flexible working options, and a supportive environment that encourages collaboration and innovation. With access to industry-leading resources and the opportunity to work with renowned global brands, you'll be well-equipped to make a meaningful impact in the field of customer experience research.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the CX team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for your interview by diving deep into the company’s recent projects and their impact on customer experience. Show us you’re not just interested in the role but also in how you can contribute to our mission.
✨Tip Number 3
Practice your storytelling skills! We love candidates who can turn data into engaging narratives. Think about how you’d present insights from a project and make it relatable to clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Graduate Research Executive, Customer Experience – Transport, Hospitality and Leisure
Some tips for your application 🫡
Show Your Passion for Insights:When writing your application, let your enthusiasm for data and customer experience shine through. We want to see how driven you are by insights and how you can contribute to our mission of helping clients understand their customers better.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Graduate Research Executive role. Highlight any relevant projects or coursework that demonstrate your understanding of customer behaviour and research methodologies.
Be Clear and Concise:We appreciate clarity! Use straightforward language and structure your application well. This will help us easily grasp your key points and understand how you can add value to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and allows you to showcase your interest in joining StudySmarter as part of our exciting journey.
How to prepare for a job interview at Ipsos in the UK
✨Know Your Data
As a Graduate Research Executive, you'll be working with data daily. Brush up on your data analysis skills and be prepared to discuss how you can turn raw data into actionable insights. Familiarise yourself with common research methodologies and be ready to share examples of how you've used data in the past.
✨Show Your Curiosity
This role requires a passion for understanding customer behaviour. During the interview, demonstrate your curiosity about human behaviour and customer experience. Prepare questions that show your interest in the company's projects and how they impact clients' success.
✨Master the Art of Storytelling
Effective communication is key in this role. Practice presenting data in a clear and engaging way. Think about how you can tell a story with the data you’ve worked with, making it relatable and impactful for diverse audiences. This will showcase your ability to derive insights and present them effectively.
✨Be a Team Player
Collaboration is crucial in the CX team. Highlight your teamwork experiences and how you value diverse perspectives. Be ready to discuss how you've contributed to a positive office culture in previous roles or projects, as this aligns with the company’s values.
