At a Glance
- Tasks: Manage exciting projects in transport, hospitality, and leisure while collaborating with top brands.
- Company: Join Ipsos, a global leader in market research with a focus on customer experience.
- Benefits: Enjoy 25 days holiday, flexible working, and industry-leading training opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential and global opportunities.
- Why this job: Kickstart your career with hands-on experience and a chance to make a real impact.
- Qualifications: Passion for customer behaviour, strong organisational skills, and a proactive mindset.
The predicted salary is between 25000 - 32000 £ per year.
Are you driven by the smooth running of efficient projects? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast-evolving group at the heart of delivering high-quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well-known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!
The Role
- From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors.
- You will gain exposure to a variety of research approaches - quantitative, ad hoc and tracking studies working with research and insight colleagues.
- As a Graduate Project Manager, you’ll collaborate closely with colleagues and clients, balancing project management and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope.
Your role will include:
- Supporting the end-to-end project lifecycle, including client briefs, timelines and costings, fieldwork management and quality control.
- Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery.
- Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects.
- Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs.
About You
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:
- A passion for understanding customer behaviour and creating the ideal customer experience.
- A natural curiosity about the world we live in and an intrigue for human behaviour.
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
- Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Along with...
- The unrestricted right to work in the UK.
Why Ipsos
Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top project manager. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday.
- Industry-leading Graduate Programme to kickstart your career with top training and development opportunities.
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events.
- Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career.
- Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements).
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support.
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others.
- Company paid Curiosity & ESG Days.
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace.
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office in June and looking for candidates to start 29th June. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
About Ipsos
Global leader in market research, Ipsos delivers reliable information and true understanding of Society, Markets and People. Our solutions use data from surveys, polls, social media or qualitative, and provide actionable insights into the experience and opinions of citizens, consumers, patients, customers, employees.
Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure employer: Ipsos in the UK
Ipsos is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including 25 days of annual leave, pension contributions, and professional development opportunities. With a hybrid work model based in Milton Keynes/St Albans/London, employees enjoy flexibility while being part of a dynamic team that values diversity and inclusivity, fostering a positive work culture where innovative thinking and collaboration thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ipsos in the UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ipsos in the UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ipsos in the UK:Your cover letter is your chance to shine! Tell us why you want to work at Ipsos in the UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ipsos in the UK!
How to prepare for a job interview at Ipsos in the UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
