Graduate Project Manager, Customer Experience – Transport, Hospitality and Leisure

Are you driven by the smooth running of efficient projects? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions. The UK CX team is a collaborative and fast-evolving group at the heart of delivering high-quality research and insight projects across a diverse client portfolio. Recognised as the leading CX team globally within Ipsos, the team works with some of the world’s most well-known brands to help them better understand and improve customer experience. This role is for a sub team within the CX team – THL (Transport, Hospitality and Leisure). Working across sectors including Travel, Tourism, Attractions, Transport and Hospitality, we use cutting edge technology (yes, inc. AI), leading frameworks and consulting skills to work across some exciting and genuinely interesting businesses. In short, our work helps clients get and keep customers so it’s a massive focus for all parties!

The Role

• From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors.
• You will gain exposure to a variety of research approaches - quantitative, ad hoc and tracking studies working with research and insight colleagues.
• As a Graduate Project Manager, you’ll collaborate closely with colleagues and clients, balancing project management and delivery responsibilities to ensure work is completed to the highest standard, on time and within scope.

Your role will include:

• Supporting the end-to-end project lifecycle, including client briefs, timelines and costings, fieldwork management and quality control.
• Managing and coordinating project plans, timelines, roles and responsibilities to ensure smooth and efficient delivery.
• Undertaking quality assurance across materials, data and reporting to maintain high standards throughout projects.
• Supporting overall account success through financial awareness, project reviews and assisting with responses to client briefs.

About You

We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:

• A passion for understanding customer behaviour and creating the ideal customer experience.
• A natural curiosity about the world we live in and an intrigue for human behaviour.
• Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
• Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
• Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
• Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
• A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
• An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.

Along with...

• The unrestricted right to work in the UK.

Why Ipsos

Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top project manager. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation. After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.

• 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday.
• Industry-leading Graduate Programme to kickstart your career with top training and development opportunities.
• Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events.
• Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career.
• Work abroad for up to 4 weeks each calendar year (subject to relevant Right to Work requirements).
• Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support.
• Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others.
• Company paid Curiosity & ESG Days.
• Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace.

Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office in June and looking for candidates to start 29th June. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

About Ipsos

Global leader in market research, Ipsos delivers reliable information and true understanding of Society, Markets and People. Our solutions use data from surveys, polls, social media or qualitative, and provide actionable insights into the experience and opinions of citizens, consumers, patients, customers, employees.