At a Glance
- Tasks: Lead client success initiatives and ensure top-notch customer experience across sectors.
- Company: Ipsos, a leading market research company with a focus on client satisfaction.
- Benefits: 25 days annual leave, pension contributions, and opportunities for professional growth.
- Other info: Hybrid role with a mix of office and remote work for flexibility.
- Why this job: Make a real difference in client relationships and enhance customer experiences.
- Qualifications: Proven client management experience and a passion for customer experience.
The predicted salary is between 50000 - 60000 £ per year.
Ipsos in the UK is seeking a Client Success Manager to lead workstreams and ensure client requirements are met across various sectors. This hybrid role entails working 3 days in the office and 2 from home.
The ideal candidate will have proven client management experience, familiarity with CX programmes, and a passion for customer experience.
Comprehensive benefits include 25 days annual leave, pension contributions, and professional development opportunities.
Client Success & CX Platform Lead employer: Ipsos in the UK
Ipsos is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model that promotes work-life balance. With comprehensive benefits such as 25 days of annual leave and robust pension contributions, employees are supported in their personal and professional journeys while contributing to impactful client success across diverse sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & CX Platform Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ipsos in the UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ipsos in the UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success & CX Platform Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ipsos in the UK:Your cover letter is your chance to shine! Tell us why you want to work at Ipsos in the UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ipsos in the UK!
How to prepare for a job interview at Ipsos in the UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
