At a Glance
- Tasks: Drive new business opportunities and create impactful marketing materials.
- Company: Join an award-winning team in a dynamic and inclusive environment.
- Benefits: Enjoy 25 days leave, pension contributions, and flexible working options.
- Other info: Hybrid work model with a focus on diversity and inclusion.
- Why this job: Be part of a creative team that values innovation and client relationships.
- Qualifications: Experience in CX sales and a self-starting mindset are essential.
The predicted salary is between 60000 - 80000 € per year.
As a Business Development Associate Director in a small, powerful team with a high output rate, you will be part of creating excitement for clients by portraying the best of what we do in an ever-growing category. This award-winning team creates the excitement and appetite for our products and services. We generate the propositions, create impactful materials, deliver the message at events (locally and globally) and then work with clients to sell it in from writing proposals to the thrill of pitching and winning business. You’ll be part of a highly successful commercial team that is driving net new opportunities across the Customer Experience team!
Day to day
- Lead generation – Work with our lead generation team to constantly evolve our targeting list and new business messaging.
- Incoming opportunities – Own, lead and be first response on agreed opportunities.
- Generating Opportunities – Working with our lead generation team and our market-leading technology partners, proactively generate and identify new opportunities through to a successful completion.
- Competitor Intelligence – Share and find competitor intelligence to support our in-house competitor stream.
- Marketing Materials – Support the amplification of compelling market messaging.
- Campaigns – Support our marketing team to generate pipeline.
- Events – Professionally represent Ipsos at agreed industry events.
About You
This is not an account management or delivery role. It’s a frontline commercial hunting role with a strong focus on net new acquisition. The individual will be supported by the experienced wider commercial team, but a self-starting mindset is required.
- Previous experience in CX or a similar CX sales role focused on net new logo wins, either SaaS or Managed Services.
- The ability to successfully navigate organisations, find the right leverage points and build relationships.
- Commercial awareness and client-focused mindset, with a genuine passion for understanding client needs and delivering impactful, value-driven solutions.
- Strong organisational and attention to detail skills, with a commitment to accuracy and integrity in every task.
- Creativity and innovation to think outside the box and bring fresh, impactful ideas to life.
- Awareness of the Experience Management SaaS technology landscape.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
- Previous Market Research experience or the ability to talk to Research techniques.
- Ability to build relationships at all levels.
- Ownership – completer finisher required.
Behaviours
- Self-starter and driven mindset.
- Problem solving.
- Analytical thinking.
- Resilience, flexibility and agility.
- Creative thinking.
- Motivation and self-awareness.
- Empathy and active listening.
- Curiosity and lifelong learning.
- Service orientation and customer service.
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Business Development, Associate Director CX employer: Ipsos in the UK
Ipsos is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging creativity and individuality among its team members. With a strong focus on professional development, employees benefit from a comprehensive package that includes flexible working arrangements, generous leave, and a commitment to diversity and equality. Joining our award-winning team means being part of a vibrant environment where your contributions directly impact client success and business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development, Associate Director CX
✨Tip Number 1
Get to know the company inside out! Research their recent projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events and connect with people on LinkedIn. Building relationships can open doors and give you insights into unadvertised opportunities.
✨Tip Number 3
Practice your pitch! Whether it's for a formal interview or a casual chat, being able to clearly articulate your value and how you can contribute to the team is key. Make it engaging and memorable!
✨Tip Number 4
Don’t forget to follow up! After meetings or interviews, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Business Development, Associate Director CX
Some tips for your application 🫡
Show Your Creative Side:In your application, let your personality shine through! We love creativity and fresh ideas, so don’t be afraid to think outside the box. Whether it’s in your cover letter or CV, show us how you can bring excitement to our team.
Tailor Your Application:Make sure to customise your application for the Business Development Associate Director role. Highlight your experience in CX and net new acquisition, and connect your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your writing is free of errors and easy to read. A well-structured application will help us see your organisational skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Ipsos in the UK
✨Know Your CX Stuff
Make sure you brush up on your Customer Experience knowledge. Understand the latest trends, tools, and techniques in the CX landscape, especially around SaaS and Managed Services. This will help you speak confidently about how you can contribute to the team’s success.
✨Showcase Your Creativity
Since this role values creativity and innovation, come prepared with examples of how you've thought outside the box in previous roles. Think of specific instances where your creative solutions led to successful outcomes, and be ready to share them during the interview.
✨Demonstrate Your Relationship-Building Skills
This position is all about building relationships, so be ready to discuss how you've successfully navigated organisations and established connections in the past. Highlight your ability to empathise and actively listen to clients' needs, as this will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving questions during the interview. Think of challenges you've encountered in your previous roles and how you approached them. Show your analytical thinking and resilience by discussing how you overcame obstacles and what you learned from those experiences.
