At a Glance
- Tasks: Lead digital transformation and customer engagement strategies across the UK & Ireland.
- Company: Join Ipsen, a global biopharmaceutical company dedicated to improving patients' lives.
- Benefits: Be part of a dynamic team with opportunities for innovation and collaboration.
- Other info: Collaborate with diverse teams and make a real impact on patient care.
- Why this job: Shape the future of healthcare through data-driven insights and cutting-edge technology.
- Qualifications: Experience in omnichannel strategy, analytics, and digital platforms required.
The predicted salary is between 60000 - 80000 € per year.
We are looking for an Omnichannel Lead to drive digital and omnichannel transformation across the UK & Ireland. This role will define and deliver a customer‑centric engagement strategy, leveraging data, analytics, and AI to enhance customer experience and business impact. You will act as a key link between local and global teams, ensuring alignment while delivering innovative, insight‑driven omnichannel solutions.
Key Responsibilities
- Lead omnichannel strategy and digital transformation across UK & Ireland
- Drive customer journey mapping and embed a customer‑first approach
- Use data, analytics, and AI to generate insights and optimise engagement
- Partner cross‑functionally (commercial, medical, IT, global teams) to deliver integrated strategies
- Act as subject matter expert for omnichannel platforms (e.g. Veeva CRM/Vault)
- Design and implement scalable digital solutions and improve capability across teams
- Define KPIs focused on engagement quality and customer value
What We’re Looking For
- Proven experience in omnichannel strategy and execution (journey design, channel orchestration)
- Strong data‑driven mindset with experience using analytics/AI to inform decisions
- Experience working cross‑functionally in a matrix environment
- Hands‑on experience with digital/omnichannel platforms (e.g. Veeva)
- Good understanding of the pharmaceutical or healthcare environment and compliance
- Ability to translate strategy into execution and drive adoption
- Extensive experience in digital/omnichannel roles
Why join us
- Play a key role in shaping digital transformation in a dynamic healthcare environment
- Work at the intersection of strategy, data, and innovation
- Collaborate with global and cross‑functional teams
Why Ipsen
At Ipsen, you’ll be part of a global biopharmaceutical company focused on improving patients’ lives through innovation and collaboration. You’ll have the opportunity to shape digital and omnichannel transformation in a dynamic environment, work with diverse cross‑functional and international teams, and contribute to delivering meaningful customer and patient impact through cutting‑edge data, technology, and AI.
Omnichannel Lead employer: Ipsen
Ipsen is an exceptional employer that offers a unique opportunity to lead digital transformation in the healthcare sector across the UK & Ireland. With a strong focus on innovation and collaboration, employees benefit from a dynamic work culture that encourages professional growth and cross-functional partnerships, all while making a meaningful impact on patient lives through advanced data and technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Omnichannel Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Omnichannel Lead role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with omnichannel strategies and data-driven insights. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Prepare for those interviews! Research the company and its omnichannel initiatives, and be ready to discuss how your experience aligns with their goals. We want to see your passion for digital transformation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Ipsen.
We think you need these skills to ace Omnichannel Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Omnichannel Lead role. Highlight your experience in omnichannel strategy and execution, and don’t forget to mention any hands-on work with digital platforms like Veeva. We want to see how you can drive transformation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in healthcare. Share specific examples of how you've used data and analytics to enhance customer experiences. We love a good story!
Showcase Your Cross-Functional Experience:Since this role involves working with various teams, make sure to highlight your experience collaborating across functions. Whether it's commercial, medical, or IT, let us know how you've successfully partnered with others to deliver integrated strategies.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Ipsen
✨Know Your Omnichannel Stuff
Make sure you brush up on your omnichannel strategy knowledge. Be ready to discuss how you've previously designed customer journeys and used data analytics to drive engagement. This role is all about leveraging insights, so have some examples up your sleeve!
✨Showcase Your Cross-Functional Experience
Since this position involves working with various teams, be prepared to share specific instances where you've collaborated across functions. Highlight how you’ve partnered with commercial, medical, or IT teams to deliver integrated strategies. It’s all about teamwork!
✨Demonstrate Your Data-Driven Mindset
The company is looking for someone who can use data and AI to inform decisions. Bring along examples of how you've used analytics in past roles to optimise customer engagement. Show them you can turn numbers into actionable insights!
✨Understand the Healthcare Landscape
Familiarise yourself with the pharmaceutical and healthcare environment, especially compliance aspects. Being able to speak knowledgeably about industry challenges and regulations will set you apart. It shows you're not just a tech whiz but also understand the context of your work.
