At a Glance
- Tasks: Lead innovative projects to improve patient access and efficiency in rare disease care.
- Company: Ipsen Ltd, a global biopharmaceutical company focused on transformative medicines.
- Benefits: Empowering workplace culture, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusion and driving meaningful change.
- Why this job: Make a real impact on patients' lives while collaborating with healthcare professionals.
- Qualifications: Experience in the pharmaceutical industry and strong stakeholder engagement skills.
The predicted salary is between 56700 - 69300 £ per year.
About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
Job Description: Service Efficiency Manager, Rare Diseases Field Based | UK Make a Meaningful Difference in Rare Disease Care At Ipsen, we are committed to transforming the lives of people living with rare diseases. We're looking for an experienced and strategically minded Service Efficiency Manager to join our Rare Diseases Business Unit and help improve access to treatment by developing innovative solutions across NHS services. This is a unique opportunity to work at the intersection of healthcare transformation, market access, partnerships and commercial excellence. You'll collaborate with NHS organisations, healthcare professionals and cross-functional teams to identify and implement service improvements that help patients receive treatment more efficiently while delivering measurable value to healthcare systems.
About the Role As Service Efficiency Manager, you will lead the development and implementation of service and pathway solutions across the NHS, helping to increase capacity, reduce waiting times and improve patient access to treatment. You'll work closely with NHS stakeholders to understand operational challenges and develop tailored solutions that enhance patient pathways and outcomes. This highly visible role plays a key leadership position within the Rare Diseases Business Unit, bringing together expertise from Medical, Market Access, Sales and other key functions to deliver impactful customer partnerships and support the continued growth of Ipsen's rare disease portfolio.
- Key Responsibilities
- Healthcare Service Improvement
- Partner with NHS organisations to improve service efficiency, increase capacity and reduce patient backlogs.
- Develop and implement pathway solutions that support timely diagnosis and treatment of patients.
- Strengthen referral pathways between community and specialist healthcare providers.
- Lead patient flow and service improvement projects designed to enhance patient experience and reduce waiting times.
- Strategic Partnerships
- Build strong relationships with senior NHS stakeholders and healthcare organisations.
- Provide consultancy and strategic support to identify solutions tailored to local service needs.
- Initiate and manage partnership projects that advance patient care and support healthcare system objectives.
- Project & Business Leadership
- Establish project goals, KPIs and governance processes to ensure successful delivery.
- Drive cross-functional collaboration with Medical, Market Access, Sales, Legal and Marketing teams.
- Share insights and recommendations to support business planning and strategic decision-making.
- Ensure all activities comply with the ABPI Code of Practice and company policies.
About You We are looking for an innovative, commercially aware healthcare professional who combines strategic thinking with strong stakeholder engagement and project leadership skills.
- Essential Experience & Skills
- Proven experience working within the pharmaceutical industry.
- Strong understanding of the NHS, healthcare systems and patient pathways.
- Experience engaging and influencing senior NHS stakeholders.
- Market Access experience, either field-based or head office.
- Excellent project management and planning skills.
- Strong analytical and commercial decision-making capability.
- Outstanding communication and relationship-building skills.
- Ability to work effectively within cross-functional teams.
- A proactive, solutions-focused and results-driven mindset.
- Desirable Experience
- A strong understanding and experience in pharmaceutical marketing, market access or related functions.
- Experience supporting product launch or pre-launch activities.
- Experience within high-cost specialist medicines.
- Rare diseases and/or hepatology experience.
Qualifications
- Life Sciences degree or equivalent qualification.
- ABPI Certification.
What You'll Bring
- A passion for improving outcomes for patients living with rare diseases.
- Strong consultancy and partnership-building capabilities.
- Entrepreneurial thinking and the ability to identify innovative solutions.
- Excellent organisational and stakeholder management skills.
- The ability to navigate complex healthcare environments and drive meaningful change.
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.
Service Efficiency Manager in London employer: Ipsen
Ipsen in Wrexham is an excellent employer, offering a collaborative work culture that prioritises innovation and excellence. Employees benefit from a supportive environment with opportunities for professional growth, all while working in a state-of-the-art packing facility that operates on a convenient Monday to Friday schedule. Join us to be part of a team that values your expertise and contributions in mechanical engineering and vision systems.
StudySmarter Expert Advice🤫
We think this is how you could land Service Efficiency Manager in London
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Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Ipsen.
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We think you need these skills to ace Service Efficiency Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Ipsen!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Ipsen that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Ipsen!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Ipsen, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Ipsen
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Ipsen that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Ipsen’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
