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- Tasks: Lead digital transformation and customer engagement strategies across the UK & Ireland.
- Company: Ipsen Ltd, a global biopharmaceutical company focused on transformative medicines.
- Benefits: Collaborative culture, diverse teams, and opportunities for personal and professional growth.
- Other info: Join a workplace that values inclusion and diverse perspectives.
- Why this job: Shape the future of healthcare with innovative data and technology solutions.
- Qualifications: Experience in omnichannel strategy, analytics, and digital platforms.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavour every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
About the role: We are looking for an Omnichannel Lead to drive digital and omnichannel transformation across the UK & Ireland. This role will define and deliver a customer‑centric engagement strategy, leveraging data, analytics, and AI to enhance customer experience and business impact. You will act as a key link between local and global teams, ensuring alignment while delivering innovative, insight-driven omnichannel solutions.
- Lead omnichannel strategy and digital transformation across UK & Ireland
- Drive customer journey mapping and embed a customer‑first approach
- Use data, analytics, and AI to generate insights and optimise engagement
- Partner cross-functionally (commercial, medical, IT, global teams) to deliver integrated strategies
- Act as subject matter expert for omnichannel platforms (e.g. Veeva CRM/Vault)
- Design and implement scalable digital solutions and improve capability across teams
- Define KPIs focused on engagement quality and customer value
What we’re looking for:
- Proven experience in omnichannel strategy and execution (journey design, channel orchestration)
- Strong data-driven mindset with experience using analytics/AI to inform decisions
- Experience working cross-functionally in a matrix environment
- Hands-on experience with digital/omnichannel platforms (e.g. Veeva)
- Good understanding of the pharmaceutical or healthcare environment and compliance
- Ability to translate strategy into execution and drive adoption
- Extensive experience in digital/omnichannel roles.
Why join us: Play a key role in shaping digital transformation in a dynamic healthcare environment. Work at the intersection of strategy, data, and innovation. Collaborate with global and cross-functional teams.
Why Ipsen: At Ipsen, you’ll be part of a global biopharmaceutical company focused on improving patients’ lives through innovation and collaboration. You’ll have the opportunity to shape digital and omnichannel transformation in a dynamic environment, work with diverse cross‑functional and international teams, and contribute to delivering meaningful customer and patient impact through cutting‑edge data, technology, and AI. We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.
Omnichannel Lead in London employer: Ipsen
Contact Detail:
Ipsen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Ipsen. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Ipsen's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in making an impact in the healthcare space.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Omnichannel Lead. Highlight your data-driven mindset and any hands-on experience with digital platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Omnichannel Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Omnichannel Lead role. Highlight your experience in omnichannel strategy and execution, and don’t forget to mention any hands-on experience with digital platforms like Veeva. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital transformation in healthcare and how your background makes you a perfect fit for Ipsen. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Data-Driven Mindset: Since this role involves leveraging data and analytics, make sure to showcase your experience in using these tools to inform decisions. Share specific examples of how you've used data to drive customer engagement or improve strategies in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ipsen
✨Know Your Omnichannel Stuff
Make sure you brush up on your knowledge of omnichannel strategies and digital transformation. Be ready to discuss how you've used data and analytics in past roles to enhance customer experiences. This will show that you understand the core responsibilities of the Omnichannel Lead position.
✨Showcase Your Cross-Functional Experience
Since this role involves partnering with various teams, be prepared to share examples of how you've successfully collaborated across functions. Highlight any experience you have working in a matrix environment, as this will demonstrate your ability to navigate complex organisational structures.
✨Prepare Insight-Driven Examples
Think of specific instances where you've designed and implemented successful omnichannel solutions. Use metrics to back up your claims, such as engagement rates or customer satisfaction scores, to illustrate the impact of your work. This will help you stand out as a data-driven candidate.
✨Emphasise Your Adaptability
Ipsen values innovation and adaptability, so be ready to discuss how you've embraced change in your previous roles. Share stories about how you've adapted strategies based on new insights or market trends, showcasing your ability to thrive in a dynamic healthcare environment.