At a Glance
- Tasks: Shape medical education and patient experiences for Ipsen’s priority brands.
- Company: Join a leading pharma company focused on innovative healthcare solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on cross-functional teamwork and global initiatives.
- Why this job: Make a real impact on healthcare by enhancing HCP education and patient outcomes.
- Qualifications: Experience in medical education and strong analytical skills required.
The predicted salary is between 66150 - 80850 £ per year.
Overview
As Global Medical Customer Experience Lead, you shape medical education and patient-focused experiences for Ipsen’s priority brands across Rare Disease, Oncology and Neuroscience.
You translate scientific strategy into engaging learning journeys, working with Medical Education, Asset and Customer Engagement teams to drive measurable impact.
The role balances governance, platform enablement and global-to-local execution, delivering high-quality Med Ed at scale.
You will influence cross-functionally to enhance HCP education and patient outcomes.
Responsibilities
- Identify healthcare professional knowledge gaps and design learning curricula aligned with adult-learning principles.
- Translate medical objectives into integrated experiences across congresses, webinars, portals and on-demand content.
- Collaborate with Customer Engagement to design journey mechanics and measurement for pre-event, live, and post-event engagement.
- Create scalable Med Ed templates and modular content adaptable by markets with localization guidance.
- Define the Med Ed roadmap, governance, and engagement moments using Congress360 frameworks.
- Ensure compliance, privacy, accessibility and medical/legal review are embedded in planning.
- Partner with analytics and dashboards teams to track KPIs such as reach, attendance, completion and knowledge impact.
- Coordinate cross-functional activation across Medical Education, Medical Affairs, Asset teams and local markets.
- Key requirements
- Extensive experience in pharma/biotech Medical Education, Medical Affairs or digital medical engagement.
- Proven ability to design and launch multi-brand medical education programs (congresses, webinars, portals, on-demand learning, peer-to-peer).
- Knowledge of medical, legal and regulatory requirements for scientific content and separation of medical and promotional activities.
- Ability to translate strategy into journey maps, content plans and measurable outcomes.
- Fluency with digital education tools (HCP portals, DAM/CMS, CRM/CLM), analytics dashboards and content operations.
- Experience with modular content, AI-enabled workflows and scalable global-to-local education models.
- Bachelor’s degree in Life Sciences, Pharmacy, Medicine, Marketing, Education, Communications, Digital, Analytics or related field; advanced degree or MBA and relevant certifications are a plus.
- Fluent English.
- cross-functional leadership
- stakeholder influence
- analytical mindset
- event/webinar platforms
- HCP portals
- DAM/CMS
Global Medical Customer Experience Lead in London employer: Ipsen
Ipsen Biopharm Ltd is an exceptional employer that prioritises a human-centric workplace culture, fostering collaboration and excellence. With a commitment to employee growth, Ipsen offers opportunities for continuous improvement and innovation in the biopharmaceutical field, particularly in vibrant locations like Paris and London. Employees are empowered to thrive, making a meaningful impact on patients and society while enjoying a supportive environment that values diverse perspectives.
