At a Glance
- Tasks: Be the go-to expert for Veeva CRM and Vault, enhancing customer engagement.
- Company: Join Ipsen, a global biopharmaceutical leader focused on transformative medicines.
- Benefits: Enjoy hybrid working, competitive salary, and a culture that values your growth.
- Other info: Embrace diversity and inclusion in a supportive workplace that champions collaboration.
- Why this job: Make a real impact on patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience with Veeva CRM or similar platforms and strong analytical skills required.
The predicted salary is between 49500 - 60500 £ per year.
About Ipsen
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience.
Supported by nearly 100 years of development experience, with global hubs in the U.
S., France and the U.
K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries.
We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact.
At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success.
Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at https://www. ipsen. com/ and follow our latest news on Linked In and Instagram.
Job Description
- Omnichannel Systems Specialist (12-Month Fixed-Term Contract)
- Function: Specialty Care | Business & Customer Excellence
- Reporting to: Business Excellence Lead
About the Role
Omnichannel Systems Specialist is a role that will play a key part in ensuring our sales, marketing and medical teams across the UK and Ireland can access a single source of truth through the Veeva CRM and Vault platforms.
This will enable the team to provide our customers with an innovative and distinguishable engagement experience whilst maintaining compliance and data quality.
From the outset you will be the subject matter expert and will look after users, data, processes and the overall health of Veeva CRM and Vault.
- What You'll Be Doing
- Act as the subject matter expert and system administrator for Veeva CRM and Vault.
- Manage user administration, system configuration and ongoing platform support.
- Maintain and enhance CRM processes, governance and system controls.
- Deliver training to new starters and support wider capability building across the organisation.
- Serve as the first point of contact for system-related queries and issue resolution.
- Partner with Sales, Marketing, Medical, Compliance and Global teams to implement system enhancements and process improvements.
- Support the expansion and adoption of omnichannel engagement capabilities across the business.
- Identify opportunities to leverage new functionality within the Veeva product roadmap.
- Develop and maintain KPI reporting to measure engagement effectiveness and drive continuous improvement.
- Ensure alignment between local business needs and global system strategies and standards.
About You
We’re looking for someone who is highly organised, technically capable and passionate about enabling great customer experiences through technology and data.
Essential Experience & Skills
- Experience administering Veeva CRM, Veeva Vault, Salesforce CRM or similar customer engagement platforms.
- Strong understanding of CRM administration, user management and system governance.
- Advanced Microsoft Excel skills.
- Excellent analytical and problem-solving capabilities.
- Experience producing reports and insights to support business decision-making.
- Strong attention to detail and commitment to compliance.
- Ability to communicate complex system concepts clearly to a range of stakeholders.
- Bachelor's degree or equivalent experience.
- Preferred Experience
- Experience within the pharmaceutical, biotechnology or healthcare sector.
- Knowledge of Power BI or other reporting and visualisation tools.
- Relevant Veeva, Salesforce, CRM or analytics certifications.
- Experience working with global stakeholders and cross-functional teams.
What Will Make You Successful?
- Use data and insights to drive better decisions and outcomes.
- Can navigate complexity and balance multiple priorities.
- Build strong collaborative relationships across functions and geographies.
- Communicate effectively with both technical and non‑technical audiences.
- Enjoy improving processes and finding smarter ways of working.
- Inclusion and Support
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”.
The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities.
When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions.
Together we strive to better understand the communities we serve.
This means we also want to help you perform at your best when applying for a role with us.
If you require any adjustments or support during the application process, please let the recruitment team know.
This information will be handled with care and will not affect the outcome of your application.
At Ipsen, each employee makes a real impact.
Our teams are passionate about what they do because they care about making a difference in patients’ lives.
We invest in our employees to support life-changing projects that create positive impact for patients and society.
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Omnichannel Systems Specialist (Maternity Cover) employer: Ipsen Ltd
Ipsen Ltd is an exceptional employer that prioritises employee growth and well-being, fostering a culture of collaboration and innovation. With a commitment to transforming rare disease care, employees are empowered to make a meaningful impact while enjoying a supportive work environment that values diverse perspectives. Located in the UK, Ipsen offers unique opportunities to engage with NHS organisations and contribute to healthcare transformation, ensuring that every team member can thrive alongside the company's mission to improve patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Omnichannel Systems Specialist (Maternity Cover)
✨Get Familiar with Temporary Roles in Pharma
Temporary positions in the pharmaceutical industry often arise during specific periods, like product launches or seasonal hiring sprints. Keep an eye on timelines and be proactive in reaching out to companies, especially around these busy times!
✨Join Pharma Networking Events
Participate in local and virtual pharmaceutical networking events or job fairs. This is a fantastic way to get in front of hiring managers and learn more about temporary opportunities directly from those in the know.
✨Leverage Your University Career Services
If you’re a student or recent grad, tap into your university’s career services which often have specific connections to pharma companies looking to fill temporary roles. They might even have exclusive internship programmes that lead to temp jobs!
✨Be Visible Online and Offline
Utilise platforms like LinkedIn to share your interests in temporary roles and connect with industry professionals. Plus, consider writing about relevant pharmaceutical topics to showcase your knowledge and enthusiasm—this can help you stand out to hiring companies like Ipsen Ltd.
We think you need these skills to ace Omnichannel Systems Specialist (Maternity Cover)
Some tips for your application 🫡
Highlight Your Relevant Experience:In the pharmaceutical industry, it's crucial to showcase any relevant experience you have, whether it's internships, lab work, or coursework. Let’s emphasise your familiarity with drug development processes and any hands-on experience you've had with lab equipment or clinical trials in your CV.
Mention Certifications and Training:If you’ve got any certifications relevant to pharmaceuticals, like Good Clinical Practice (GCP) or a certification in pharmacovigilance, make sure to include them. These show your commitment to the field and can make a positive impact on your application for a temporary role at Ipsen Ltd.
Show Your Flexibility and Availability:Temporary positions often require immediate availability and flexibility in working hours. In your cover letter, make it clear when you can start and your ability to adapt to changing schedules, as this is key to a successful application.
Express Your Learning Goals:Since this is a temporary role, we suggest discussing what you hope to learn or gain from the experience at Ipsen Ltd. This not only shows your eagerness but also helps employers see you as someone who’s ready to make the most out of the opportunity.
How to prepare for a job interview at Ipsen Ltd
✨Know Your Regulations
In the pharmaceutical industry, it’s crucial to understand key regulations like GMP (Good Manufacturing Practices) or GCP (Good Clinical Practices). Brush up on these standards and be ready to discuss how they influence your work approach during your interview with Ipsen Ltd.
✨Emphasise Adaptability
Since this is a temporary role, show that you're ready to hit the ground running. Share examples from your past experiences that demonstrate your ability to adapt quickly to new environments or changes, especially in a fast-paced setting like pharmaceuticals.
✨Highlight Relevant Skills and Tools
Whether it’s laboratory techniques or software like LabWare or SAS, make sure you can confidently talk about your technical skills. If you have experience with any specific tools used in previous roles, relate that directly to how it can help Ipsen Ltd achieve its goals.
✨Prepare for Technical Questions
Be ready for technical questions related to drug development processes or quality assurance. We should expect scenarios where you might have to troubleshoot a problem or suggest improvements on a project—this shows your problem-solving capability in a temporary role.
