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- Tasks: Lead digital transformation and customer engagement strategies across the UK & Ireland.
- Company: Join Ipsen, a global biopharmaceutical company focused on innovation and collaboration.
- Benefits: Be part of a dynamic team with opportunities for growth and meaningful impact.
- Other info: Inclusive workplace valuing diverse perspectives and supporting your best performance.
- Why this job: Shape the future of healthcare through data, technology, and innovative solutions.
- Qualifications: Experience in omnichannel strategy, analytics, and digital platforms required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
We are looking for an Omnichannel Lead to drive digital and omnichannel transformation across the UK & Ireland. This role will define and deliver a customer‑centric engagement strategy, leveraging data, analytics, and AI to enhance customer experience and business impact.
You will act as a key link between local and global teams, ensuring alignment while delivering innovative, insight-driven omnichannel solutions.
Key responsibilities- Lead omnichannel strategy and digital transformation across UK & Ireland
- Drive customer journey mapping and embed a customer‑first approach
- Use data, analytics, and AI to generate insights and optimise engagement
- Partner cross-functionally (commercial, medical, IT, global teams) to deliver integrated strategies
- Act as subject matter expert for omnichannel platforms (e.g. Veeva CRM/Vault)
- Design and implement scalable digital solutions and improve capability across teams
- Define KPIs focused on engagement quality and customer value
- Proven experience in omnichannel strategy and execution (journey design, channel orchestration)
- Strong data-driven mindset with experience using analytics/AI to inform decisions
- Experience working cross-functionally in a matrix environment
- Hands-on experience with digital/omnichannel platforms (e.g. Veeva)
- Good understanding of the pharmaceutical or healthcare environment and compliance
- Ability to translate strategy into execution and drive adoption
- Extensive experience in digital/omnichannel roles.
- Play a key role in shaping digital transformation in a dynamic healthcare environment
- Work at the intersection of strategy, data, and innovation
- Collaborate with global and cross-functional teams
At Ipsen, you’ll be part of a global biopharmaceutical company focused on improving patients’ lives through innovation and collaboration. You’ll have the opportunity to shape digital and omnichannel transformation in a dynamic environment, work with diverse cross‑functional and international teams, and contribute to delivering meaningful customer and patient impact through cutting‑edge data, technology, and AI.
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.
Omnichannel Lead in London employer: Ipsen-Ltd
Contact Detail:
Ipsen-Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Ipsen. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with omnichannel strategies and data-driven insights. This will make you stand out during interviews.
✨Tip Number 3
Be ready to discuss your ideas! Think about how you would approach the role of Omnichannel Lead and be prepared to share your vision during interviews. We love innovative thinkers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Ipsen.
We think you need these skills to ace Omnichannel Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in omnichannel strategy and execution. We want to see how your skills align with the role, so don’t hold back on showcasing your journey design and channel orchestration expertise!
Show Off Your Data Skills: Since this role is all about leveraging data and analytics, be sure to include specific examples of how you've used these tools in past roles. We love seeing a strong data-driven mindset, so let us know how you've made decisions based on insights!
Highlight Cross-Functional Experience: This position requires collaboration across various teams, so share your experiences working in a matrix environment. We’re keen to hear about how you’ve partnered with commercial, medical, and IT teams to deliver integrated strategies.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Ipsen-Ltd
✨Know Your Omnichannel Stuff
Make sure you brush up on your omnichannel strategy knowledge. Be ready to discuss how you've previously designed customer journeys and orchestrated channels. Use specific examples from your experience to show how you can drive digital transformation.
✨Data is Your Best Friend
Since this role heavily relies on data and analytics, come prepared with insights from your past roles. Think about how you've used data to inform decisions and optimise engagement. Being able to talk numbers will impress the interviewers!
✨Cross-Functional Collaboration
This position requires working with various teams, so highlight your experience in cross-functional environments. Share stories that demonstrate your ability to partner effectively with commercial, medical, and IT teams to deliver integrated strategies.
✨Showcase Your Digital Savvy
Familiarise yourself with omnichannel platforms like Veeva CRM/Vault. If you've used these tools before, be ready to discuss how they helped you achieve your goals. Showing that you're hands-on with technology will set you apart from other candidates.