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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and assist with system updates.
- Company: Join IPSE, the UK's only not-for-profit for the self-employed.
- Benefits: Part-time hours, hybrid work, and a supportive team environment.
- Why this job: Kickstart your IT career while making a difference in a meaningful organisation.
- Qualifications: Relevant IT certification or degree, plus experience with Microsoft Dynamics 365.
- Other info: Great opportunity for skill-building and career growth in a dynamic setting.
The predicted salary is between 13 - 16 £ per hour.
Location: Hybrid (Thursdays in central London office)
Contract: Part-time (21 hours - 3 days per week)
Salary: £18k (£30,000 pro-rata)
Reports to: IT Manager
Overview
IPSE, the UK's only not-for-profit membership organisation representing the self-employed, is seeking a part-time IT Support Engineer to join the technology team and support the day-to-day running of our internal systems and infrastructure. This is a hands-on role, providing day-to-day support, troubleshooting, and assisting with system updates, security checks, and data integrity. This role reports to the Information Technology Manager. It is ideal for someone early in their IT career or returning to work, who is keen to build practical skills in a supportive environment.
Key Responsibilities
- Infrastructure and Systems Administration
- Assist with the administration and support of Microsoft 365 services
- Manage user accounts, licenses, and MFA using Azure AD / Entra ID
- Support onboarding/offboarding, device setup, and endpoint compliance
- Assist with regular audits and reviews of access permissions and group policies
- Systems and Data Support
- Support our Dynamics 365 CRM environment - maintaining data quality, user access, and integrations
- Run ad hoc data extracts and contribute to reporting projects
- Assist with testing and documenting changes to fields, forms, or workflows
- Work with internal teams and external partners to troubleshoot system-related issues
- Security and Compliance
- Monitor antivirus, update compliance, and endpoint protection
- Support compliance checks (e.g. GDPR, retention schedules, backups)
- Help maintain business continuity documentation and support disaster recovery readiness
- Support implementation of best practices aligned to Cyber Essentials/ISO Standards
Required Skills and Experience
- Relevant IT certification (e.g. CompTIA A+, Microsoft Fundamentals such as AZ-900, MS-900, or SC-900) or an undergraduate degree in IT, Computer Science, or related discipline. Equivalent practical experience will also be considered.
- Experienced using Microsoft Dynamics 365 (model-driven apps, forms, fields, permissions) and Microsoft cloud services.
- Familiarity with license management processes and Microsoft Admin Center configuration
- Strong troubleshooting skills across hardware, software, and user support in a hybrid or remote environment
- Understanding of cybersecurity fundamentals and management tools
Desirable
- Sound understanding of GDPR, data protection practices, or standards such as ISO/Cyber Essentials
- Passion in automation or data tools such as Power Platform (Power Automate, Power BI)
- Experience liaising with external IT vendors or support providers
IT Support Engineer (21 hours) in London employer: IPSE
Contact Detail:
IPSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (21 hours) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. Let them know you're on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Be ready to showcase your knowledge of Microsoft 365 and Dynamics 365, as these are key in the role.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace IT Support Engineer (21 hours) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant skills and experiences that match the job description, especially your familiarity with Microsoft 365 and Dynamics 365. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Don’t forget to mention any relevant certifications or practical experience you have.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing problem-solving in action, so share specific instances where you’ve successfully resolved challenges, especially in a hybrid or remote setting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at IPSE
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 and Dynamics 365. Be ready to discuss how you've used these tools in the past, or how you would approach troubleshooting issues. Showing familiarity with the specific technologies mentioned in the job description will definitely impress.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled technical problems before. Think about situations where you had to troubleshoot hardware or software issues, and be ready to explain your thought process. This role is all about support, so demonstrating your ability to resolve issues will be key.
✨Understand Compliance and Security
Since this position involves monitoring security and compliance, it’s crucial to have a basic understanding of GDPR and cybersecurity principles. Brush up on these topics and be prepared to discuss how you would ensure data integrity and compliance in your role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they handle onboarding and training. This shows your interest in the role and helps you gauge if it's the right fit for you.
