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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and assist with system updates.
- Company: Join IPSE, the UK's only not-for-profit for the self-employed.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Why this job: Kickstart your IT career while making a difference in a meaningful organisation.
- Qualifications: Relevant IT certification or degree, plus strong troubleshooting skills.
- Other info: Hybrid work model with opportunities for professional growth.
The predicted salary is between 13 - 16 £ per hour.
Location: Hybrid (Thursdays in central London office)
Contract: Part-time (21 hours - 3 days per week)
Salary: £18k (£30,000 pro-rata)
Reports to: IT Manager
Overview
IPSE, the UK’s only not-for-profit membership organisation representing the self-employed, is seeking a part-time IT Support Engineer to join the technology team and support the day-to-day running of our internal systems and infrastructure. This is a hands-on role, providing day-to-day support, troubleshooting, and assisting with system updates, security checks, and data integrity. This role reports to the Information Technology Manager. It is ideal for someone early in their IT career or returning to work, who is keen to build practical skills in a supportive environment.
Key Responsibilities
- Infrastructure and Systems Administration
- Assist with the administration and support of Microsoft 365 services
- Manage user accounts, licenses, and MFA using Azure AD / Entra ID
- Support onboarding/offboarding, device setup, and endpoint compliance
- Assist with regular audits and reviews of access permissions and group policies
- Systems and Data Support
- Support our Dynamics 365 CRM environment - maintaining data quality, user access, and integrations
- Run ad hoc data extracts and contribute to reporting projects
- Assist with testing and documenting changes to fields, forms, or workflows
- Work with internal teams and external partners to troubleshoot system-related issues
- Security and Compliance
- Monitor antivirus, update compliance, and endpoint protection
- Support compliance checks (e.g. GDPR, retention schedules, backups)
- Help maintain business continuity documentation and support disaster recovery readiness
- Support implementation of best practices aligned to Cyber Essentials/ISO Standards
Required Skills and Experience
- Relevant IT certification (e.g. CompTIA A+, Microsoft Fundamentals such as AZ-900, MS-900, or SC-900) or an undergraduate degree in IT, Computer Science, or related discipline. Equivalent practical experience will also be considered.
- Experienced using Microsoft Dynamics 365 (model-driven apps, forms, fields, permissions) and Microsoft cloud services.
- Familiarity with license management processes and Microsoft Admin Center configuration
- Strong troubleshooting skills across hardware, software, and user support in a hybrid or remote environment
- Understanding of cybersecurity fundamentals and management tools
Desirable
- Sound understanding of GDPR, data protection practices, or standards such as ISO/Cyber Essentials
- Passion in automation or data tools such as Power Platform (Power Automate, Power BI)
- Experience liaising with external IT vendors or support providers
Apply by email below
IT Support Engineer (21 hours) employer: IPSE
Contact Detail:
IPSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (21 hours)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Practice makes perfect! Before any interview, we recommend doing mock interviews with friends or using online platforms. It’ll help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365 or Dynamics 365, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace IT Support Engineer (21 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight any relevant IT certifications or practical experience you have, especially with Microsoft 365 and Dynamics 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your enthusiasm for working in a hybrid environment!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing problem-solving in action, so share specific instances where you’ve successfully resolved IT challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at IPSE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 services and Dynamics 365. Be ready to discuss how you've used these tools in the past, or how you would approach troubleshooting common issues. This shows you're not just familiar with the tech but can also apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges before. Whether it's a tricky software issue or a hardware malfunction, having specific scenarios ready will demonstrate your troubleshooting skills and ability to think on your feet.
✨Understand Compliance and Security
Since this role involves security checks and compliance, make sure you have a solid grasp of GDPR and Cyber Essentials. You might be asked about how you would handle data protection or maintain business continuity, so be prepared to discuss these topics confidently.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
