Membership Executive

Company Description

We\’re IPSE, the UK\’s only not‑for‑profit association dedicated to representing and supporting the self‑employed. For over 25 years, we have placed value before profit, offering a unique blend of resources, benefits, advocacy, and a community‑led approach. We lead with expertise, campaign with authority, and celebrate success – making a genuine difference to the lives of the self‑employed. Our goal is to be an extension of our members\’ businesses, always accessible and ready to assist in solving problems and mastering skills.

About the role

IPSE’s Membership Team is looking for a new team member who’s passionate about learning, professional growth, and making meaningful connections with our members.

This role goes beyond customer service. You’ll work closely with the team to support key goals including retention, growth, and brand awareness, while delivering a consistently high standard of member care. As the direct link between IPSE and its members, you’ll handle member data responsibly, solve problems proactively, and continually develop your skills. The Membership Team is the heart of IPSE – we represent our members’ voices and ensure their membership experience remains positive and rewarding.

In this role, you will:

• Handle member queries via phone and email
• Maintain accurate member records and process payments/refunds in the CRM
• Make outbound calls to warm leads, members, and at‑risk or lapsed members to support growth and retention
• Promote and upsell IPSE products and services where appropriate
• Support new member onboarding and encourage engagement with the IPSE community
• Act as an IPSE ambassador and encourage referrals
• Work with IT on website/CRM issues and carry out regular data clean‑ups
• Support events, webinars, and cross‑team member projects as required
• Any other ad‑hoc administrative tasks as reasonably requested by manager

What We’re Looking For

• Experience in a customer service or customer‑facing role
• Excellent written and verbal communication skills
• A proactive mindset – no member request is too big or too small
• Energy, enthusiasm, and the ability to work well as part of a team
• A genuine desire to help, connect with, and support people
• Strong accuracy and attention to detail
• CRM experience is advantageous, but not essential

Why Join IPSE?

You’ll be part of a small but impactful team that is committed to championing the self‑employed across the UK.

Benefits

• 25 days annual leave
• 3 days additional leave between Christmas and New Years
• 1 additional day’s annual leave on your birthday
• 5% contribution toward pension scheme
• Flexible and hybrid working options
• Discount with IPSE’s rewards platform
• Employee assistance programme
• Training budget
• Death in service 3 x salary
• Staff events
• 2 days for volunteering per annum