At a Glance
- Tasks: Support MPs with budget management and provide seamless service to enhance their parliamentary work.
- Company: Join IPSA, a vibrant organisation dedicated to supporting democracy and public trust.
- Benefits: Competitive salary, hybrid working, training opportunities, and a commitment to diversity.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by helping MPs navigate funding and support their vital work.
- Qualifications: Experience in customer service, strong analytical skills, and a collaborative mindset.
The predicted salary is between 34110 - 37110 £ per year.
Salary: £34,110 - 37,110 per annum
Hybrid United Kingdom (multiple locations) - England, Scotland, Northern Ireland, Wales, London. We're a fully hybrid organisation, with colleagues across all corners of the UK.
Job Type: Full-Time, Permanent
MP Services is at the heart of IPSA, offering vital support to MPs and their staff to ensure they can access the funding they need to do their parliamentary and constituency work. The MP Services team provides principles-based support on a wide range of services from budget management to property to ensure MPs comply with IPSA's regulatory principles.
The Account Manager regulates through service, providing support and guidance to a cohort of MPs and their staff on budget management, funding decisions, property and running an effective office. As part of a dynamic team of up to 20 Account Managers, the role works collaboratively through a matrix structure with IPSA's Payroll Services, Service Quality, Finance Business Partnering and Standards teams to ensure joined-up support and to identify trends and risks.
The role holder will live IPSA's values, lead by example and collaborate with, support and challenge others to ensure IPSA remains a great place to work and MP and MP Staff satisfaction is high.
Key Responsibilities:
- Providing exemplary, seamless principles-based support to MPs and their staff, ensuring a joined up, consistently high-quality service aligned with IPSA's values.
- Educating MPs and their staff on IPSA's systems and processes to support trust in democracy and assure the public.
- Managing day-to-day requests within challenging SLAs, ensuring MPs have access to the right support, services and information when they need it.
- Providing expert support to MPs and their staff on accessing funding, budget management, and property rental registration.
- Contributing to continuous improvements, helping to shape and test new services and processes.
- Building trusting, effective relationships with a cohort of MPs and their staff, understanding and anticipating their needs.
- Acting as the first line of defence by identifying and addressing risks early.
- Collaborating with internal and external stakeholders to provide joined-up, efficient customer service.
You’ll thrive in a customer-focused, regulatory environment and be passionate about supporting MPs, their staff and trust in democracy through seamless service. You’ll be confident helping our customers navigate a principles-based approach to funding decisions, simplifying the complex and using data and insight to inform your conversations.
Experience and Skills Required:
- Proven experience in complex customer-facing environments, focusing on building trusting relationships.
- Excellent coaching and influencing skills.
- Strong analytical and problem-solving skills, with good financial literacy and attention to detail.
- A collaborative approach, contributing to a matrix structure.
Salary progression: We operate a training and competency framework which consists of three stages - learning, developing, qualified. You can then progress to the final stage as Qualified.
Our commitment and values: We’re committed to creating an inclusive, vibrant community and to making IPSA a brilliant place to be. We encourage applications from all backgrounds and communities.
Service Manager Account Manager in Westminster employer: IPSA
At IPSA, we pride ourselves on being an exemplary employer that fosters a vibrant and inclusive work culture, where every team member is valued and empowered to grow. As a Service Manager Account Manager, you will enjoy a hybrid working environment across the UK, competitive salary progression, and a commitment to continuous professional development, all while contributing to the vital support of MPs and their staff in upholding trust in democracy. Join us to be part of a collaborative team dedicated to delivering high-quality service and making a meaningful impact in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Account Manager in Westminster
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like IPSA, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like IPSA and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Service Manager Account Manager in Westminster
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for IPSA and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at IPSA
✨Get to Know Public Sector Values
Before your interview with IPSA, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for IPSA.
