At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and assist with system improvements.
- Company: Join a dynamic Managed Services Provider in Medway with a friendly team.
- Benefits: Gain valuable experience, receive comprehensive training, and enjoy regular social activities.
- Other info: Potential for permanent position after apprenticeship completion.
- Why this job: Kickstart your IT career with real-world experience and growth opportunities.
- Qualifications: GCSEs in Maths and English (grade 4/C or above) required.
Overview
We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities.
Details
- Annual wage: £15,500 a year
- Holidays: 22 days holiday + bank holiday
- Training course: Information communications technician
- Hours: Mon 09:00-17:30; Tue 09:00–17:00; Wed 09:00–17:00; Thu 09:00–17:00; Fri 09:00–17:00
- Hours per week: 35.5 hours
- Start date: Monday 13 October 2025
- Duration: 18 Months
- Positions available: 1
What you’ll do at work
- Daily Support: Triage customer issues and queries via our ticketing system and phone calls. Assign tickets to yourself and escalate when necessary. Diagnose and troubleshoot issues before resolving remotely and occasionally through site visits.
- System Improvements: Work with senior staff to plan and implement system wide improvements for both internal and customer systems.
- Installations: Install new computers for customers, following their individual specifications. Both manual installation and remote automated.
- Advanced Tasks: Get involved in more complex tasks such as server installations, cloud service, and 365 platform migrations and improvements.
Where you’ll work
7-8 New Road Avenue, Chatham, ME4 6BB
Apprentice 1st line IT Support Technician in Chatham employer: Ips International
WYSIWYG Computers Limited is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises hands-on experience and personal growth. Located in Chatham, the company provides comprehensive training through a Level 3 apprenticeship, alongside opportunities for career advancement and regular social activities that foster team camaraderie. With a focus on employee development and a commitment to creating a positive work environment, WYSIWYG is dedicated to nurturing the next generation of IT support technicians.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice 1st line IT Support Technician in Chatham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ips International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ips International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ips International!
✨Direct Apply to Ips International
Let's not forget to apply directly through the Ips International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Apprentice 1st line IT Support Technician in Chatham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ips International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ips International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ips International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
