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- Tasks: Manage subsidence claims from start to finish, ensuring fair settlements.
- Company: Join a respected insurance organisation expanding its specialist claims team.
- Benefits: Enjoy remote work, competitive salary, and ongoing professional development.
- Why this job: This role offers a mix of technical detail, customer service, and problem-solving in a supportive environment.
- Qualifications: Experience in property claims, strong technical understanding, and excellent communication skills required.
- Other info: Perfect for those seeking flexibility and career growth in a specialist role.
The predicted salary is between 28000 - 32000 £ per year.
Job Title: Subsidence Technician – Claims Handler
Location: Remote (UK-based)
Salary: £28,000 – £32,000 per annum, depending on experience
Were working with a respected and growing insurance organisation looking to expand their specialist claims team with the addition of a Subsidence Technician. If you have experience handling property claims with a technical edge, this is a fantastic opportunity to join a team where your knowledge will be valued and your growth supported.
About the Role
As a Subsidence Technician, youll be responsible for managing a portfolio of subsidence claims from first notification through to resolution. Working closely with surveyors, engineers and contractors, youll play a vital role in diagnosing root causes, coordinating investigations, and ensuring fair and efficient claim settlements. This is a varied and rewarding position suited to someone who enjoys a mix of technical detail, customer service, and problem-solving.
Key Responsibilities
- Handle a caseload of subsidence claims end-to-end
- Interpret structural reports and provide informed decisions on next steps
- Liaise with policyholders, loss adjusters, surveyors and third-party suppliers
- Review policy cover, manage liability decisions and authorise repairs or settlements
- Maintain clear and accurate records, ensuring compliance with FCA and company standards
- Keep customers updated with empathy and professionalism throughout the process
What Were Looking For
- Previous experience managing property claims, ideally with exposure to subsidence
- Strong technical understanding of buildings insurance or related surveying knowledge
- Confident communicator with the ability to explain complex issues clearly
- Highly organised and capable of managing multiple cases at different stages
- A calm, investigative mindset and a natural problem-solver
- Comfortable working independently in a fully remote setting
Whats on Offer
- A competitive salary between £28,000 and £32,000
- Full remote work
- Supportive team culture and ongoing professional development
- Opportunities to progress in a specialist technical role
- Access to company benefits including pension, holidays, and wellbeing support
This is a great move for someone looking to step into a more specialist role, or for a technician who wants the flexibility of remote work without compromising on career development.
If youre ready for a new challenge where your expertise makes a real difference, wed love to hear from you. Apply now or get in touch for more details.
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Subsidence Claims Technician employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subsidence Claims Technician
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in subsidence claims. This will not only enhance your understanding but also demonstrate your commitment to staying updated in this specialised field during any discussions.
✨Tip Number 2
Network with professionals in the insurance and surveying sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific case studies or examples from your previous experience that highlight your problem-solving skills and technical knowledge. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical issues in simple terms. This is crucial for a role that involves liaising with various stakeholders, including policyholders who may not have a technical background.
We think you need these skills to ace Subsidence Claims Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing property claims, especially any specific work related to subsidence. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Subsidence Technician role and how your background aligns with the responsibilities outlined. Mention your technical understanding of buildings insurance and your problem-solving skills.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience handling claims, interpreting structural reports, and liaising with various stakeholders. Provide examples that illustrate your ability to manage multiple cases effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Subsidence Technician.
How to prepare for a job interview at IPS Group
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of subsidence and property claims during the interview. Be prepared to discuss specific cases you've handled and how you diagnosed issues, as this will demonstrate your technical expertise.
✨Communicate Clearly and Confidently
As a Subsidence Technician, you'll need to explain complex issues to various stakeholders. Practice articulating your thoughts clearly and confidently, ensuring you can convey technical information in an easily understandable way.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenging claims you've managed and how you approached problem-solving. This will show your investigative mindset and ability to handle multiple cases effectively, which is crucial for the role.
✨Emphasise Your Organisational Skills
Since the role involves managing a caseload of claims, be ready to discuss how you stay organised and prioritise tasks. Mention any tools or methods you use to keep track of your work, especially in a remote setting.
