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- Tasks: Lead a dynamic team managing high-value property claims and drive innovation in the claims process.
- Company: Fast-growing, tech-driven claims business focused on customer excellence.
- Benefits: Competitive salary, career progression, and the chance to shape regional performance.
- Why this job: Make a real impact in a senior role with genuine influence and growth opportunities.
- Qualifications: ACILA qualified or working towards it, with experience in handling complex claims.
- Other info: Join a collaborative environment that champions technology and professional development.
The predicted salary is between 36000 - 60000 £ per year.
An excellent opportunity for an experienced loss adjusting professional to step into a senior regional leadership role within a fast-growing and highly innovative claims business. This position offers the chance to influence regional performance, shape client experience, and play a pivotal part in the ongoing expansion of a modern, tech-driven adjusting operation.
As Head of Region for the South, you will manage your own portfolio of commercial, domestic and high-net-worth property claims often including business interruption with values typically ranging from £50,000 to £1m+. Alongside technical handling, you will oversee and support a regional panel of third-party adjusters, ensuring they deliver high-quality, timely and consistent service to clients and policyholders. This is a hands-on leadership role suited to someone who enjoys balancing technical authority with operational oversight. You will represent the region, support continued growth, and help drive innovation, customer excellence and modernisation across the claims journey. It's an ideal move for an ambitious adjuster seeking genuine influence and room to progress.
Key Responsibilities- Manage a diverse caseload of commercial, domestic and HNW property claims, including BI losses.
- Provide expert technical guidance, ensuring accurate and defensible decisions on coverage, liability, causation and quantum.
- Lead and monitor the performance of regional third-party adjusters, ensuring service quality, communication and client standards are consistently upheld.
- Act as the regional escalation point for complex, sensitive or high-value claims.
- Drive customer-centric behaviours across your region, ensuring policyholders receive empathetic, timely and proactive support.
- Analyse trends, identify opportunities for improvement and contribute to shaping best practice.
- Work with senior leadership on regional strategy, operational efficiency and continuous development of adjusting capability.
- Champion technology adoption, supporting the use of digital tools and claims platforms to enhance efficiency and the customer journey.
- Foster strong communication, collaboration and professional relationships with brokers, clients, suppliers and internal teams.
- ACILA qualified (or working towards) with a strong background in loss adjusting across property and commercial lines.
- Proven track record handling high-value and complex claims, ideally up to £1m+ in scope.
- Confident, credible and assured in negotiation, with the ability to challenge constructively.
- Deep understanding of policy wordings, T&Cs, claims procedures and regulatory expectations.
- Empathetic and customer-focused, with the ability to support policyholders through difficult situations with professionalism and care.
- Tech-aware and comfortable working with digital claims platforms and MS Office applications.
- Strong communicator with the ability to influence, collaborate and inspire adjusters and stakeholders.
- Proactive, ambitious and willing to roll your sleeves up to support both regional performance and wider business growth.
Head of Region South in Southampton employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Region South in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and having your own questions ready. Show them you’re genuinely interested in their mission and how you can contribute to their growth.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them of your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Head of Region South in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Region South role. Highlight your background in loss adjusting, especially with high-value claims, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your experience aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Leadership Skills: Since this is a senior role, we want to see examples of your leadership experience. Share specific instances where you’ve led teams or projects, especially in managing third-party adjusters or driving customer-centric behaviours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at IPS Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial, domestic, and high-net-worth property claims. Be ready to discuss specific cases you've handled, especially those involving business interruption. This will show your technical expertise and give you the confidence to tackle any questions.
✨Showcase Your Leadership Skills
As a Head of Region, you'll need to demonstrate your ability to lead and support a team of adjusters. Prepare examples of how you've successfully managed teams in the past, focusing on how you ensured service quality and communication standards were met. This will highlight your hands-on leadership style.
✨Emphasise Customer-Centric Behaviours
Since this role is all about driving customer excellence, think of instances where you've gone above and beyond for clients. Share stories that illustrate your empathetic approach and how you've supported policyholders through challenging situations. This will resonate well with the interviewers.
✨Be Tech-Savvy
Familiarise yourself with the latest digital tools and claims platforms relevant to the industry. Be prepared to discuss how you've used technology to enhance efficiency in your previous roles. Showing that you're tech-aware will align perfectly with the company's innovative approach.
