At a Glance
- Tasks: Support conduct risk assessments and enhance customer outcomes in a dynamic insurance environment.
- Company: Innovative and rapidly growing insurance business with a tech-enabled culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on delivering excellent customer outcomes.
- Why this job: Make a real impact on customer experiences and strengthen compliance frameworks.
- Qualifications: 2+ years in insurance compliance or conduct risk, strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
An innovative and rapidly growing insurance business is seeking a Conduct Risk Analyst to support the continued enhancement of its conduct risk, consumer duty and complaints frameworks. This is an excellent opportunity for an insurance compliance professional looking to broaden their exposure across conduct risk, complaints management and underwriting compliance within a dynamic and technology-enabled environment.
The Role
Working closely with underwriting, claims, risk and compliance teams, you will play a key role in ensuring customer outcomes, product governance and regulatory compliance remain at the forefront of business activity.
- Supporting the completion and review of Conduct Risk Assessments and Fair Value Assessments.
- Reviewing and challenging product governance submissions and contributing to Product Oversight activities.
- Producing, analysing and maintaining Conduct Risk and Consumer Duty management information, reporting and dashboards.
- Assisting with conduct risk reporting for senior management, governance committees and boards.
- Providing practical conduct risk guidance to underwriting teams, particularly regarding new products and higher-risk business activities.
- Supporting the development and delivery of conduct risk training initiatives.
- Handling and overseeing complaints, including liaison with third-party partners and claims administrators.
- Managing complaint escalations and regulatory referrals where required.
- Maintaining complaints registers, monitoring trends and undertaking root cause analysis to identify areas for improvement.
- Supporting broader underwriting compliance activities and providing regulatory guidance across the business.
About You
You will bring a strong understanding of insurance compliance, conduct risk and complaint handling, coupled with excellent analytical and stakeholder management skills.
Required experience:
- Minimum 2 years' experience in an insurance compliance, conduct risk or complaints-focused role.
- Strong experience managing and investigating complaints from receipt through to resolution.
- Excellent written, verbal and interpersonal communication skills.
- Strong analytical and reporting capabilities.
- Experience operating within regulated insurance environments.
Highly desirable:
- London Market / Lloyds insurance experience.
- Exposure to Delegated Authority business.
- Experience using Lloyds complaint management systems.
This role would suit a compliance professional who enjoys working collaboratively across underwriting and claims functions, with a passion for delivering good customer outcomes and strengthening conduct risk frameworks within a modern insurance environment.
Conduct Risk Analyst in Slough employer: IPS Group
Join a well-established independent firm of Chartered Accountants in Selby, where you will thrive in a supportive work culture that values professional growth and development. With a diverse client base, this role offers the chance to enhance your skills while enjoying competitive benefits and a collaborative environment that fosters teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Conduct Risk Analyst in Slough
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like IPS Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like IPS Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Conduct Risk Analyst in Slough
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at IPS Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at IPS Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at IPS Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at IPS Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at IPS Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding IPS Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
