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For Companies At a Glance
- Tasks: Manage complaints, analyse conduct risk, and ensure fair customer outcomes.
- Company: Join a leading insurance firm focused on compliance and customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while growing your compliance expertise.
- Qualifications: 1+ years in compliance, with practical complaints handling experience.
- Other info: Dynamic role with opportunities for career advancement in the London Market.
The predicted salary is between 36000 - 60000 £ per year.
This role supports the Compliance function with a primary focus on Complaints handling and Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements.
- Manage and oversee the complaints process
- Coordinate, maintain and analyse Conduct and Consumer Duty MI
- Carry out root cause and trend analysis on complaints
- Support escalation and reporting of complaints
- Assist with preparation of reports and papers for internal committees and Boards
- Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products
- Deliver and support conduct and complaints-related training to the business
- Provide general compliance support and advice as required
Required Experience
- Minimum 1 years’ experience in a Compliance role, with exposure to Complaints
- Practical experience handling and managing complaints
- Experience within the London Market insurance environment
Conduct & Complaints Analyst in Slough employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct & Complaints Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working in compliance or complaints handling. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of conduct risk and complaints processes. We want you to be able to discuss real-life scenarios and how you’d handle them, so think of examples from your past experience.
✨Tip Number 3
Don’t forget to showcase your analytical skills! Be ready to talk about how you've carried out root cause analysis or trend analysis in previous roles. This is key for a Conduct & Complaints Analyst position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Conduct & Complaints Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Conduct & Complaints Analyst role. Highlight your experience in compliance and complaints handling, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about compliance and how your background makes you a great fit for the role. Keep it concise but impactful!
Showcase Relevant Experience: When detailing your experience, focus on specific examples where you’ve managed complaints or conducted root cause analysis. This will help us see how you can contribute to our team right away.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at IPS Group
✨Know Your Complaints Process
Make sure you understand the complaints handling process inside out. Be ready to discuss specific examples from your past experience where you've successfully managed complaints, highlighting your analytical skills and how you ensured fair outcomes.
✨Familiarise Yourself with Conduct Risk
Brush up on conduct risk principles and how they apply to the insurance industry. Be prepared to explain how you would approach identifying and mitigating conduct risks in a practical scenario, showing your understanding of compliance requirements.
✨Prepare for Root Cause Analysis Questions
Expect questions about root cause analysis and trend identification. Think of instances where you've conducted such analyses and be ready to share your thought process and the impact of your findings on improving processes.
✨Showcase Your Training Skills
Since the role involves delivering training, think about how you can demonstrate your ability to educate others. Prepare to discuss any previous training experiences and how you tailored your approach to different audiences, ensuring effective knowledge transfer.
