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- Tasks: Lead a dynamic team managing high-value property claims and drive innovation in the claims process.
- Company: Fast-growing, tech-driven claims business with a focus on customer excellence.
- Benefits: Competitive salary, career progression, and the chance to shape regional performance.
- Why this job: Make a real impact in a senior role while fostering a collaborative and innovative environment.
- Qualifications: ACILA qualified or working towards it, with experience in handling complex claims.
- Other info: Opportunity for ambitious professionals to influence growth and modernisation in the industry.
The predicted salary is between 43200 - 72000 £ per year.
An excellent opportunity for an experienced loss adjusting professional to step into a senior regional leadership role within a fast-growing and highly innovative claims business. This position offers the chance to influence regional performance, shape client experience, and play a pivotal part in the ongoing expansion of a modern, tech-driven adjusting operation.
As Head of Region for the South, you will manage your own portfolio of commercial, domestic and high-net-worth property claims often including business interruption with values typically ranging from £50,000 to £1m+. Alongside technical handling, you will oversee and support a regional panel of third-party adjusters, ensuring they deliver high-quality, timely and consistent service to clients and policyholders. This is a hands-on leadership role suited to someone who enjoys balancing technical authority with operational oversight. You will represent the region, support continued growth, and help drive innovation, customer excellence and modernisation across the claims journey. It's an ideal move for an ambitious adjuster seeking genuine influence and room to progress.
Key Responsibilities- Manage a diverse caseload of commercial, domestic and HNW property claims, including BI losses.
- Provide expert technical guidance, ensuring accurate and defensible decisions on coverage, liability, causation and quantum.
- Lead and monitor the performance of regional third-party adjusters, ensuring service quality, communication and client standards are consistently upheld.
- Act as the regional escalation point for complex, sensitive or high-value claims.
- Drive customer-centric behaviours across your region, ensuring policyholders receive empathetic, timely and proactive support.
- Analyse trends, identify opportunities for improvement and contribute to shaping best practice.
- Work with senior leadership on regional strategy, operational efficiency and continuous development of adjusting capability.
- Champion technology adoption, supporting the use of digital tools and claims platforms to enhance efficiency and the customer journey.
- Foster strong communication, collaboration and professional relationships with brokers, clients, suppliers and internal teams.
- ACILA qualified (or working towards) with a strong background in loss adjusting across property and commercial lines.
- Proven track record handling high-value and complex claims, ideally up to £1m+ in scope.
- Confident, credible and assured in negotiation, with the ability to challenge constructively.
- Deep understanding of policy wordings, T&Cs, claims procedures and regulatory expectations.
- Empathetic and customer-focused, with the ability to support policyholders through difficult situations with professionalism and care.
- Tech-aware and comfortable working with digital claims platforms and MS Office applications.
- Strong communicator with the ability to influence, collaborate and inspire adjusters and stakeholders.
- Proactive, ambitious and willing to roll your sleeves up to support both regional performance and wider business growth.
Head of Region South in Reading employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Region South in Reading
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant online groups. The more people you know, the better your chances of landing that Head of Region South role.
✨Tip Number 2
Prepare for interviews by researching the company and its tech-driven approach. Be ready to discuss how your experience aligns with their goals and how you can drive innovation in claims management.
✨Tip Number 3
Showcase your leadership skills! Share examples of how you've successfully managed teams or projects in the past. Highlight your ability to inspire and influence others, especially in high-pressure situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Region South in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Region South role. Highlight your background in loss adjusting, especially with high-value claims, and don’t forget to showcase your leadership experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer excellence and innovation in your previous positions.
Showcase Your Tech Savvy: Since we’re all about modernisation and tech-driven solutions, make sure to mention any experience you have with digital claims platforms or other relevant technologies. We love candidates who are comfortable with tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our innovative team!
How to prepare for a job interview at IPS Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial, domestic, and high-net-worth property claims. Be ready to discuss specific cases you've handled, especially those involving business interruption. This will show your technical expertise and give you the confidence to tackle any questions thrown your way.
✨Showcase Your Leadership Skills
As a Head of Region, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed third-party adjusters or led a team through complex claims. Highlight your approach to fostering communication and collaboration, as this is key in a hands-on leadership role.
✨Emphasise Customer-Centric Behaviours
This role is all about ensuring policyholders receive top-notch support. Be ready to share instances where you've gone above and beyond for clients, showcasing your empathetic approach. Discuss how you can drive customer excellence and improve the claims journey with innovative solutions.
✨Be Tech-Savvy
Since the company is tech-driven, it's crucial to show your comfort with digital tools and claims platforms. Familiarise yourself with any specific technologies they use and be prepared to discuss how you've leveraged technology in your previous roles to enhance efficiency and client experience.
