At a Glance
- Tasks: Lead pension administration operations and ensure excellent service for customers.
- Company: Dynamic company in Leeds with a focus on strong governance.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive environment with a focus on continuous improvement.
- Why this job: Make a real impact in pension administration while leading diverse teams.
- Qualifications: Experience in pensions administration and proven leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.
The Role
- Oversee end-to-end scheme administration (CDC, Superfund, Annual Events)
- Manage complex casework, SLAs, KPIs and complaints
- Run daily contact-centre operations across all channels
- Analyse performance data and drive service improvements
- Lead and develop Team Leaders and wider admin teams
- Act as key contact for trustees, employers and advisers
- Ensure compliance, audit readiness and robust processes
- Support system improvements and workflow optimisation
What You’ll Bring
- Strong occupational pensions administration experience
- Knowledge of DB/DC schemes
- Proven leadership of multi-level teams
- Contact-centre management experience
- Confident stakeholder communicator
- Data-driven, organised and commercially aware
We think you need these skills to ace Pension Administration Manager
Pension Administration
Leadership
Contact-Centre Management
Stakeholder Communication
Data Analysis
Service Improvement
Governance
