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- Tasks: Manage SME client portfolios, handle renewals, and support claims with a focus on client service.
- Company: Established team in Maidstone with a supportive and collaborative culture.
- Benefits: Hybrid working model, full-time hours, and opportunities for professional development.
- Why this job: Join a stable role where you can build strong client relationships and grow your career.
- Qualifications: Previous experience in commercial account handling and strong communication skills required.
- Other info: Opportunity to progress towards CII qualifications and work in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A great opportunity has become available for an SME Commercial Account Handler to join a supportive and established team in Maidstone. This role is ideal for someone with existing commercial broking experience who is looking for a stable, client focused position with plenty of scope for development.
Responsibilities
- Handle a portfolio of SME clients and support the full lifecycle of client servicing.
- Manage renewals, MTAs, client queries and basic claims support, ensuring all documentation is accurate and compliant.
- Work closely with insurers to negotiate competitive terms and maintain strong working relationships to support ongoing client retention.
- Manage day to day client servicing, providing clear and confident communication to both clients and internal teams.
- Build strong, trusted relationships with SME clients and ensure that all work is carried out in line with FCA requirements and internal standards.
- Negotiate with insurers across a range of commercial products and contribute to a positive team culture by sharing knowledge and supporting colleagues where needed.
Qualifications
- Previous experience in a commercial account handling role, ideally within the SME space.
- Good understanding of commercial lines products and comfortable working with systems such as Acturis or similar.
- Strong client service skills and a confident communication style are essential.
- Solid understanding of FCA requirements and Consumer Duty standards.
- Progression towards CII qualifications would be beneficial but is not essential.
Working conditions
- This is a hybrid position that requires two office days each week as standard, with Monday being mandatory.
- Once training is complete this will increase to three days in the office.
- You must be able to commute to either the Maidstone office.
- The role is full time, Monday to Friday, and the start date is as soon as possible.
- Candidates must also have full right to work in the UK.
Enterprise SME Account Handler in Maidstone employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise SME Account Handler in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role requires clear and confident communication, consider doing mock interviews with friends or using online platforms. The more comfortable you are speaking about your experience, the better you'll come across.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and it’s a great way to ensure your application gets seen. Plus, it shows you're proactive and really want to be part of our team!
We think you need these skills to ace Enterprise SME Account Handler in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enterprise SME Account Handler role. Highlight your commercial broking experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your client servicing experience and how you've built strong relationships in the past.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your confident communication style. Whether it's in your CV or cover letter, we want to see how you articulate your thoughts and ideas.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IPS Group
✨Know Your Stuff
Make sure you brush up on your commercial broking experience and the specifics of SME account handling. Familiarise yourself with common client queries, renewals, and claims support processes. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong client service skills are essential for this role, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you successfully managed client relationships or resolved issues. This will demonstrate your ability to communicate effectively with both clients and internal teams.
✨Understand FCA Requirements
Get a solid grasp of FCA requirements and Consumer Duty standards before your interview. Being able to discuss how you ensure compliance in your work will impress the interviewers and show that you take regulatory standards seriously.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Try to build a connection with your interviewers by being personable and engaging. Ask them about their experiences at the company and share your enthusiasm for contributing to a positive team culture. This can leave a lasting impression and set you apart from other candidates.
