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- Tasks: Manage complaints, analyse conduct risk, and support compliance across the business.
- Company: Join a leading insurance firm focused on fair customer outcomes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in customer experiences and compliance standards.
- Qualifications: 1+ years in compliance, with practical complaints handling experience.
- Other info: Dynamic role with opportunities for growth in the London Market.
The predicted salary is between 36000 - 60000 £ per year.
This role supports the Compliance function with a primary focus on Complaints handling and Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements.
- Manage and oversee the complaints process
- Coordinate, maintain and analyse Conduct and Consumer Duty MI
- Carry out root cause and trend analysis on complaints
- Support escalation and reporting of complaints
- Assist with preparation of reports and papers for internal committees and Boards
- Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products
- Deliver and support conduct and complaints-related training to the business
- Provide general compliance support and advice as required
Required Experience
- Minimum 1 years’ experience in a Compliance role, with exposure to Complaints
- Practical experience handling and managing complaints
- Experience within the London Market insurance environment
Conduct & Complaints Analyst in London employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct & Complaints Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those in compliance and complaints roles. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of conduct risk and complaints handling. We want you to be able to discuss real-life scenarios and how you’d tackle them, so think of examples from your past experience.
✨Tip Number 3
Don’t forget to showcase your analytical skills! When discussing your experience, highlight how you've used data to drive decisions or improve processes. This is key for a Conduct & Complaints Analyst role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Conduct & Complaints Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Conduct & Complaints Analyst role. Highlight your experience in compliance and complaints handling, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about compliance and how your background makes you a great fit for the role. Keep it concise but impactful!
Showcase Relevant Experience: When detailing your experience, focus on specific examples where you’ve managed complaints or conducted root cause analysis. This will show us that you have the practical experience we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go!
How to prepare for a job interview at IPS Group
✨Know Your Complaints Process
Make sure you understand the complaints handling process inside out. Be ready to discuss specific examples of how you've managed complaints in the past, especially in a compliance context. This will show that you’re not just familiar with the theory but have practical experience.
✨Brush Up on Conduct Risk
Since this role focuses heavily on conduct risk, it’s crucial to be well-versed in what that means. Prepare to explain how you would identify and mitigate conduct risks, and think of scenarios where you’ve successfully navigated these challenges before.
✨Data Analysis Skills are Key
You’ll need to analyse trends and root causes of complaints, so be prepared to discuss your analytical skills. Bring examples of how you’ve used data to drive decisions or improve processes in previous roles, particularly in the insurance sector.
✨Show Your Training Experience
This position involves delivering training related to conduct and complaints. Think about any training or mentoring you’ve done in the past and be ready to share how you made it engaging and effective. Highlighting your ability to communicate complex topics clearly will set you apart.
