At a Glance
- Tasks: Lead client services, manage relationships, and oversee compliance and payroll.
- Company: Independent firm in Wakefield with a focus on growth and development.
- Benefits: Flexible working, 25 days leave, free parking, and a reward programme.
- Other info: Join a supportive culture with opportunities for professional growth.
- Why this job: Make a real impact by mentoring teams and driving client success.
- Qualifications: ACA or ACCA qualified with strong leadership and communication skills.
The predicted salary is between 60000 - 80000 € per year.
We have an exciting new opportunity for a Head of Business Services to join a growing, independent firm in Wakefield.
As the Head of Business Services, you will be responsible for:
- Acting as the primary contact for Business Services, managing client relationships, team input, and escalated issues.
- Managing a portfolio of clients, ensuring high standards of service.
- Overseeing payroll delivery and holding overall responsibility for personal tax.
- Ensuring compliance with regulatory requirements, including onboarding and AML.
- Advising clients on commercial and tax matters, identifying needs and solutions.
- Handling fee negotiations, billing accuracy, and time/cost recovery.
- Leading, mentoring, and developing team members, fostering a high-performance culture.
- Supporting development of apprentices and trainees, ensuring progress toward qualifications.
- Contributing to strategic planning and continuous improvement initiatives.
- Maximising use of IT systems (Sage, Xero, CCH, MS Office).
- Ensuring adherence to CPD and internal training programmes.
To qualify for this Head of Business Services role, ideally you should meet the following:
- Thorough expertise in key areas of regulation, compliance and risk oversight.
- Strong commercial acumen and insight, understands a diverse range of clients.
- An experienced people manager, adept at leading and mentoring a team, effectively delegating tasks and managing workflow, driving team performance and professional development, and promoting a positive and accountable team culture.
- Written communication for both colleagues and clients with experience of professional report writing and proposal development.
- Skilled in the use of Excel and Microsoft Office.
- ACA or ACCA qualified.
35 hr working week ~25 days annual leave + bank holidays ~ Flexible working options ~ Free parking ~ Death in Service cover ~ Reward and recognition program.
If you are interested in this Head of Business Services opportunity or would like any further information, please do not hesitate to contact Richard Warwick at IPS Finance.
Head of Client Services - Fully Remote employer: IPS Group
Join a dynamic and independent firm in Wakefield as the Head of Client Services, where you will thrive in a supportive and flexible work environment that prioritises employee growth and development. With a strong focus on mentoring and fostering a high-performance culture, you will enjoy a competitive benefits package including 25 days annual leave, free parking, and a rewarding recognition programme, making this an excellent opportunity for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services - Fully Remote
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Head of Client Services role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in client management and team leadership. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Client Services - Fully Remote
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Client Services role. Highlight your experience in managing client relationships and team leadership, as these are key aspects of the job.
Showcase Your Expertise:Don’t forget to emphasise your knowledge in compliance, regulation, and risk oversight. We want to see how your skills align with the responsibilities outlined in the job description.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use professional language but let your personality shine through. We appreciate a good balance!
Apply Through Our Website:For the best chance of success, make sure to submit your application via our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at IPS Group
✨Know Your Stuff
Make sure you brush up on your knowledge of compliance, regulation, and risk oversight. Familiarise yourself with the specific needs of the clients you'll be managing and be ready to discuss how your expertise can help them.
✨Showcase Your Leadership Skills
As a Head of Client Services, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you've fostered a high-performance culture and supported professional development.
✨Be Ready for Client Scenarios
Think about potential client scenarios you might face in this role. Prepare to discuss how you'd handle fee negotiations, billing accuracy, and any escalated issues. This will show that you're proactive and solution-oriented.
✨Tech Savvy is Key
Since the role involves maximising IT systems like Sage, Xero, and MS Office, be prepared to talk about your experience with these tools. Highlight any specific projects where you've used technology to improve service delivery or efficiency.
