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- Tasks: Lead a dynamic team managing high-value property claims and drive innovation in the claims process.
- Company: Fast-growing, tech-driven claims business with a focus on customer excellence.
- Benefits: Competitive salary, career progression, and the chance to shape regional performance.
- Why this job: Make a real impact in a senior role while fostering a collaborative and innovative environment.
- Qualifications: ACILA qualified or working towards it, with experience in handling complex claims.
- Other info: Opportunity for ambitious professionals to influence growth and modernisation in the industry.
The predicted salary is between 43200 - 72000 £ per year.
An excellent opportunity for an experienced loss adjusting professional to step into a senior regional leadership role within a fast-growing and highly innovative claims business. This position offers the chance to influence regional performance, shape client experience, and play a pivotal part in the ongoing expansion of a modern, tech-driven adjusting operation.
As Head of Region for the South, you will manage your own portfolio of commercial, domestic and high-net-worth property claims often including business interruption with values typically ranging from £50,000 to £1m+. Alongside technical handling, you will oversee and support a regional panel of third-party adjusters, ensuring they deliver high-quality, timely and consistent service to clients and policyholders. This is a hands-on leadership role suited to someone who enjoys balancing technical authority with operational oversight. You will represent the region, support continued growth, and help drive innovation, customer excellence and modernisation across the claims journey. It's an ideal move for an ambitious adjuster seeking genuine influence and room to progress.
Key Responsibilities
- Manage a diverse caseload of commercial, domestic and HNW property claims, including BI losses.
- Provide expert technical guidance, ensuring accurate and defensible decisions on coverage, liability, causation and quantum.
- Lead and monitor the performance of regional third-party adjusters, ensuring service quality, communication and client standards are consistently upheld.
- Act as the regional escalation point for complex, sensitive or high-value claims.
- Drive customer-centric behaviours across your region, ensuring policyholders receive empathetic, timely and proactive support.
- Analyse trends, identify opportunities for improvement and contribute to shaping best practice.
- Work with senior leadership on regional strategy, operational efficiency and continuous development of adjusting capability.
- Champion technology adoption, supporting the use of digital tools and claims platforms to enhance efficiency and the customer journey.
- Foster strong communication, collaboration and professional relationships with brokers, clients, suppliers and internal teams.
About You
- ACILA qualified (or working towards) with a strong background in loss adjusting across property and commercial lines.
- Proven track record handling high-value and complex claims, ideally up to £1m+ in scope.
- Confident, credible and assured in negotiation, with the ability to challenge constructively.
- Deep understanding of policy wordings, T&Cs, claims procedures and regulatory expectations.
- Empathetic and customer-focused, with the ability to support policyholders through difficult situations with professionalism and care.
- Tech-aware and comfortable working with digital claims platforms and MS Office applications.
- Strong communicator with the ability to influence, collaborate and inspire adjusters and stakeholders.
- Proactive, ambitious and willing to roll your sleeves up to support both regional performance and wider business growth.
Head of Region South in Guildford employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Region South in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant online groups. The more people you know, the better your chances of landing that Head of Region South role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience with high-value claims and your ability to lead teams effectively. We want to see that confidence shine through!
✨Tip Number 3
Be proactive in your approach! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in future opportunities. You never know what might come up!
✨Tip Number 4
Prepare for those interviews! Research the company’s values and recent projects, especially around tech adoption in claims. Tailor your responses to show how you can contribute to their growth and innovation. We love seeing candidates who are genuinely interested!
We think you need these skills to ace Head of Region South in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Region South role. Highlight your background in loss adjusting, especially with high-value claims, and don’t forget to showcase your leadership experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Talk about your passion for customer-centric behaviours and how you can drive innovation in our tech-driven environment.
Showcase Your Technical Expertise: Since this role involves managing complex claims, be sure to detail your technical knowledge in your application. Mention specific examples where you've made accurate decisions on coverage and liability to demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at IPS Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial, domestic, and high-net-worth property claims. Be ready to discuss specific cases you've handled, especially those involving business interruption. This will show your technical expertise and give you the confidence to tackle any questions.
✨Showcase Your Leadership Skills
As a Head of Region, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed third-party adjusters or led a team through complex claims. Highlight your approach to fostering communication and collaboration within your team.
✨Emphasise Customer-Centric Behaviours
This role is all about ensuring policyholders receive top-notch support. Be ready to share instances where you've gone above and beyond for clients. Discuss how you handle sensitive situations with empathy and professionalism, as this will resonate well with the interviewers.
✨Be Tech-Savvy
Since the company values innovation and technology, make sure to mention your experience with digital claims platforms and any tech tools you've used in your previous roles. Show that you're not just comfortable with technology but also eager to champion its adoption to enhance efficiency.
