Client Relationship Manager
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South of England
£45,000 + Car Allowance | Hybrid
A growing insurance business is looking to appoint an experienced Client Relationship Manager to take ownership of relationships with a portfolio of insurer clients.
This is a key role sitting between the client and the wider business, ensuring service expectations are understood, SLAs and KPIs are delivered, and any issues are identified and resolved quickly.
Youll work closely with operational, technical, surveying and leadership teams, acting as the voice of the client internally while also representing the business confidently at client meetings and reviews.
The Role
Manage and develop strong, trusted relationships with insurer clients
Act as the primary point of contact for key client stakeholders
Develop a detailed understanding of client requirements, claims philosophy and service expectations
Monitor SLAs, KPIs, delegated authorities and contractual requirements
Identify service issues, trends and areas of underperformance and drive corrective action
Coordinate the resolution of client concerns, complaints and service failures
Lead and prepare for regular client performance and service reviews
Produce and present meaningful MI and performance information
Ensure client actions and commitments are progressed through to completion
Gather client feedback and use it to drive service improvements
Identify opportunities to strengthen relationships, improve service and support client retention
Required Experience
Youll need a solid background within the UK insurance market, ideally with experience across claims, account management, insurer relationships or a closely related environment.
You should have:
At least 3 years' experience within insurance
Experience managing relationships with clients or external stakeholders
Strong understanding of the insurance claims lifecycle
Good knowledge of SLAs, KPIs and delegated authority arrangements
Experience working with operational teams to resolve service or performance issues
Confidence leading or participating in client meetings and performance reviews
Strong communication, influencing and stakeholder management skills
The ability to interpret MI and performance data in a client context
Confidence handling difficult conversations and constructively challenging when required
A proactive approach with strong ownership and organisational skills
Experience within property claims, loss adjusting, surveying, outsourced claims or an insurance supply-chain environment would be particularly beneficial.
A CII qualification would be advantageous but is not essential.
Benefits
£45,000 basic salary
Car allowance
Hybrid working
Employee healthcare cashback and discounted gym membership
Retail discounts
Employee Assistance Plan
Group Life Assurance
Professional development and support towards industry qualifications
Genuine career progression within a growing organisation
Collaborative and supportive working environment
Exposure to a diverse portfolio of domestic and commercial property claims
The role is based in the South Midlands / South of England and will involve regular travel to Nottingham and London. xiskglj
If you're an insurance professional with strong client-facing experience and are looking for a role where you can genuinely influence service delivery and client relationships, this could be an excellent next step.
Client Relationship Manager in Dover employer: IPS Group
Join a dynamic and supportive team at our well-established insurance brokerage, where your expertise as an Account Executive/Account Director will be valued and nurtured. We offer a collaborative work culture that prioritises professional development, providing you with opportunities to enhance your skills and advance your career in the thriving commercial insurance sector. Located in a vibrant area, our company also promotes a healthy work-life balance, ensuring that you can thrive both personally and professionally.
