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- Tasks: Manage emails, tickets, and calls on the Helpdesk while creating reports and analyzing data.
- Company: Join a leading insurance company in Leicester that's expanding its team and values growth.
- Benefits: Enjoy flexible working arrangements, 27 days' leave, a pension plan, and private medical insurance.
- Why this job: This role offers a chance to grow in a supportive environment without direct client interaction.
- Qualifications: Experience in insurance, strong customer service skills, and familiarity with insurance software are essential.
- Other info: Diversity is valued; all backgrounds are welcome to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting on behalf of a leading insurance company in Leicester that is expanding its team. This is an exciting opportunity for an Customer Service Advisor with experience in broking or underwriting who is looking for a non-client-facing role. In this position, you’ll manage daily emails, tickets, and calls on the Helpdesk. You’ll also be responsible for creating and distributing reports, analysing management information, and inputting data. Collaboration with key insurers, brokers, and internal teams will be a key part of your role, as well as supporting product development and ensuring FCA compliance. We are looking for someone with experience in the insurance industry, ideally within a broking or underwriting environment. Strong customer service skills, familiarity with insurance software, and excellent communication, organisational, and problem-solving abilities are essential for success in this role. Our client values professionalism, respect, and continuous growth. They offer a supportive work environment with flexible working arrangements, 27 days’ annual leave, a contributory pension, private medical insurance, and more. They are committed to diversity and welcome candidates from all backgrounds. …
Customer Service Advisor Insurance Experience Required employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Insurance Experience Required
✨Tip Number 1
Make sure to highlight your experience in broking or underwriting during any conversations you have with us. This role specifically requires that background, so be ready to discuss how your previous roles have prepared you for this position.
✨Tip Number 2
Familiarize yourself with the insurance software commonly used in the industry. If you can demonstrate your proficiency with these tools, it will show us that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with teams in the past. Since this role involves working closely with insurers, brokers, and internal teams, showcasing your teamwork skills will be crucial.
✨Tip Number 4
Stay updated on FCA compliance regulations. Being knowledgeable about these guidelines will not only help you in the role but also impress us with your commitment to professionalism and respect in the insurance field.
We think you need these skills to ace Customer Service Advisor Insurance Experience Required
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in the insurance industry, particularly in broking or underwriting. Emphasize your customer service skills and any relevant software proficiency.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with managing emails, tickets, and calls, and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your communication, organizational, and problem-solving abilities. Provide specific examples of how you've used these skills in previous roles.
Show Enthusiasm for Continuous Growth: Express your interest in professional development and how you align with the company's values of professionalism and respect. Mention any relevant training or certifications you have completed.
How to prepare for a job interview at IPS Group
✨Showcase Your Insurance Experience
Make sure to highlight your previous experience in the insurance industry, especially if you have worked in broking or underwriting. Be prepared to discuss specific examples of how you've handled customer inquiries and managed data in past roles.
✨Demonstrate Strong Communication Skills
Since this role involves managing emails, tickets, and calls, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with clients or colleagues in the past.
✨Familiarize Yourself with Insurance Software
If you have experience with specific insurance software, mention it during the interview. If not, take some time to research common tools used in the industry. Showing that you're proactive about learning can set you apart from other candidates.
✨Emphasize Team Collaboration
Collaboration is key in this role, so be prepared to discuss how you've worked with teams in the past. Share examples of how you've collaborated with brokers, insurers, or internal teams to achieve common goals, and express your enthusiasm for working in a team-oriented environment.
