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For Companies At a Glance
- Tasks: Manage complaints, analyse conduct risk, and support compliance across the Lloyds Market.
- Company: Join a leading firm in the London Market insurance sector.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in ensuring fair customer outcomes and compliance.
- Qualifications: 1+ years in Compliance, with practical complaint management experience.
- Other info: Dynamic role with a focus on training and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
This role supports the Compliance function with a primary focus on Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyds and regulatory requirements.
Key Duties
- Manage and oversee the complaints process
- Coordinate, maintain and analyse Conduct and Consumer Duty MI
- Carry out root cause and trend analysis on complaints
- Support escalation and reporting of complaints
- Assist with preparation of reports and papers for internal committees and Boards
- Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products
- Deliver and support conduct and complaints-related training to the business
- Provide general compliance support and advice as required
Required Experience
- Minimum 1 year experience in a Compliance role, with exposure to Complaints
- Practical experience handling and managing complaints
- Experience within the London Market insurance environment
Conduct Risk Analyst - Lloyds Market employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Analyst - Lloyds Market
✨Tip Number 1
Network like a pro! Reach out to folks in the Lloyds Market or related fields on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of conduct risk and compliance. We recommend having specific examples ready to showcase your experience with complaints and customer outcomes.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests, especially in the Compliance function.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Conduct Risk Analyst - Lloyds Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Conduct Risk Analyst role. Highlight your experience in compliance and complaints management, especially within the London Market insurance environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about conduct risk and how your background makes you a great fit for our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience: When detailing your experience, focus on specific examples that demonstrate your ability to manage complaints and conduct risk. We’re keen to see how you've contributed to fair customer outcomes and compliance in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at IPS Group
✨Know Your Conduct Risk
Make sure you understand the fundamentals of conduct risk and how it applies to the Lloyds Market. Brush up on recent regulatory changes and be ready to discuss how they impact customer outcomes.
✨Showcase Your Complaints Handling Skills
Prepare specific examples from your past experience where you've successfully managed complaints. Highlight your analytical skills by discussing how you identified root causes and implemented solutions.
✨Familiarise Yourself with the London Market
Research the unique aspects of the London Market insurance environment. Being able to speak knowledgeably about its dynamics will show that you're not just qualified, but genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to conduct risk and compliance. Practise articulating your thought process clearly and confidently, as this will demonstrate your problem-solving abilities.
