At a Glance
- Tasks: Lead a dynamic Claims team and ensure top-notch service delivery.
- Company: Reputable commercial insurance broker based in Birmingham.
- Benefits: Competitive salary, leadership opportunities, and professional development.
- Other info: Join a growing team with a focus on career advancement.
- Why this job: Shape the future of claims services and drive operational excellence.
- Qualifications: Proven experience in claims management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
IPS Group are working closely with a well-established and growing commercial insurance broker based in Birmingham to recruit an experienced Claims Manager to lead a high-performing Claims team. This is a key leadership role within the business, offering the opportunity to shape the delivery of claims services, drive operational excellence, and develop a talented team. The role has arisen due to an internal promotion of the existing Claims Manager creating the opportunity to join this well-known name.
You will be responsible for overseeing a team of approximately 12–15 Claims Handlers and Executives, providing leadership, direction, and support to ensure the highest standards of service delivery. This is primarily an internal, office-based leadership role, with a strong focus on team oversight, performance management, and operational improvement, although there may be limited involvement in handling claims where required. The team will handle a mixed bag of commercial claims, primarily EL/PL, property and motor, financial lines with some other claims as well. Although you won’t have your own caseload you may be involved in some technical or sensitive claims so you will need to bring technical claims experience.
Key Responsibilities- Lead the day-to-day operations of the Claims team, ensuring service excellence and efficiency.
- Provide first-line supervision, coaching, and mentoring to maximise team performance.
Claims Manager- Commercial Broker employer: IPS Group
Join a well-established and growing commercial insurance broker in Birmingham, where you will have the opportunity to lead a high-performing Claims team and shape the future of claims services. With a strong focus on employee development, this company fosters a collaborative work culture that values operational excellence and offers ample growth opportunities for its staff. Enjoy the benefits of working in a supportive environment that prioritises both professional and personal development, making it an excellent employer for those seeking meaningful and rewarding careers.
