Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints, analyse conduct risk, and ensure fair customer outcomes.
- Company: Join a leading insurance firm focused on compliance and customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while growing your compliance expertise.
- Qualifications: 1+ years in compliance, with experience in handling complaints.
- Other info: Dynamic role with opportunities for career advancement in the London Market.
The predicted salary is between 36000 - 60000 £ per year.
This role supports the Compliance function with a primary focus on Complaints handling and Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements.
Key Duties
- Manage and oversee the complaints process
- Coordinate, maintain and analyse Conduct and Consumer Duty MI
- Carry out root cause and trend analysis on complaints
- Support escalation and reporting of complaints
- Assist with preparation of reports and papers for internal committees and Boards
- Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products
- Deliver and support conduct and complaints-related training to the business
- Provide general compliance support and advice as required
Required Experience
- Minimum 1 year’s experience in a Compliance role, with exposure to Complaints
- Practical experience handling and managing complaints
- Experience within the London Market insurance environment
Conduct & Complaints Analyst in City of London employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct & Complaints Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in compliance or complaints roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of conduct risk and complaints handling. We recommend having specific examples ready to showcase your experience and how you’ve tackled similar challenges in the past.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills, making your application stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Conduct & Complaints Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in compliance and complaints handling. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about conduct risk and customer outcomes. We love seeing genuine enthusiasm for the role and our mission.
Showcase Your Analytical Skills: Since the role involves root cause analysis and trend spotting, make sure to mention any relevant analytical tools or methods you’ve used in the past. We’re keen on candidates who can think critically about complaints!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IPS Group
✨Know Your Stuff
Make sure you understand the ins and outs of complaints handling and conduct risk. Brush up on relevant regulations and Lloyd's requirements, as this will show your potential employer that you're serious about the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in compliance and complaints management. Prepare specific examples of how you've handled complaints or conducted root cause analysis, as this will demonstrate your practical skills and problem-solving abilities.
✨Understand the Business
Familiarise yourself with the company’s operations, especially in the London Market insurance environment. Knowing how underwriting and claims work together will help you provide insightful answers and show that you’re a good fit for their team.
✨Ask Smart Questions
Prepare thoughtful questions about the company's approach to conduct risk and customer outcomes. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
