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- Tasks: Support the Subsidence team in managing and progressing claims effectively.
- Company: Join a reputable Loss Adjusting business with a focus on quality and development.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Why this job: Make a real impact in claims management while developing your technical skills.
- Qualifications: Experience in Property or Subsidence Claims and strong communication skills required.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 28000 - 34000 £ per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Hybrid/ Remote £28,000 - £34,000. We are working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician. This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.
The Role
You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards.
Daily responsibilities will include:
- Supporting the Subsidence team and wider operational divisions
- Undertaking triage calls to determine validity of subsidence claims
- Identifying whether site investigations are required at point of visit
- Preparing reports within agreed SLAs
- Maintaining strong communication with both internal stakeholders and external parties
- Processing and proactively progressing claims in line with client requirements
- Reviewing, amending and updating claims on internal systems
- Responding effectively to changing client and business demands
About You
We are keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.
You will ideally have:
- Previous experience within Property or Subsidence Claims
- Cert CII, Cert CILA, BDMA or working towards
- Strong written and verbal communication skills
- Excellent customer service capability
- Good technical and problem-solving ability
- Strong administrative skills including Microsoft Office
- The ability to manage your own workload with minimal supervision
- High attention to detail and a quality-driven approach
- Confidence to be assertive and persistent where required
What's on Offer
- Discretionary company bonus
- Hybrid working following probation
- 25 days annual leave rising to 30 with service
- Additional day off for your birthday
- 5% contributory pension
- Private healthcare
- Death in Service
- Enhanced family leave and sick pay
- Electric Vehicle scheme
- Cycle to Work scheme
- 24/7 GP access
- Holiday purchase scheme
- Career development and progression opportunities
Remote Claims Technician in Bolton employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Claims Technician in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in claims or subsidence. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions! Think about your past experiences in property or subsidence claims and how you handled challenges. We want you to showcase your problem-solving skills and customer service prowess.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Claims Technician in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Remote Claims Technician. Highlight your experience in property or subsidence claims and any relevant qualifications like Cert CII or Cert CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our Subsidence team and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of errors. We appreciate attention to detail, so double-check everything before hitting send. It shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at IPS Group
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence claims and the technical aspects involved. Familiarise yourself with common issues, policies, and how they affect claims processing. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle challenging conversations or explain complex claims scenarios.
✨Showcase Your Problem-Solving Ability
Be prepared to discuss specific examples where you've successfully navigated tricky situations or resolved claims issues. Highlight your analytical skills and how you approach problem-solving, as this will resonate well with the interviewers looking for someone who can think on their feet.
✨Demonstrate Your Attention to Detail
In a role that requires high attention to detail, be ready to share instances where your meticulousness made a difference. Whether it’s catching an error in a report or ensuring compliance with service levels, showcasing this skill will help you stand out as a quality-driven candidate.