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- Tasks: Support the Subsidence team in managing and progressing claims effectively.
- Company: Join a reputable Loss Adjusting business with a focus on quality and development.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Why this job: Make a real impact in claims management while developing your technical skills.
- Qualifications: Experience in Property or Subsidence Claims and strong communication skills required.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 28000 - 34000 £ per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Hybrid/ Remote £28,000 - £34,000. We are working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician. This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.
The Role
You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards.
Daily responsibilities will include:
- Supporting the Subsidence team and wider operational divisions
- Undertaking triage calls to determine validity of subsidence claims
- Identifying whether site investigations are required at point of visit
- Preparing reports within agreed SLAs
- Maintaining strong communication with both internal stakeholders and external parties
- Processing and proactively progressing claims in line with client requirements
- Reviewing, amending and updating claims on internal systems
- Responding effectively to changing client and business demands
About You
We are keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.
You will ideally have:
- Previous experience within Property or Subsidence Claims
- Cert CII, Cert CILA, BDMA or working towards
- Strong written and verbal communication skills
- Excellent customer service capability
- Good technical and problem-solving ability
- Strong administrative skills including Microsoft Office
- The ability to manage your own workload with minimal supervision
- High attention to detail and a quality-driven approach
- Confidence to be assertive and persistent where required
What's on Offer
- Discretionary company bonus
- Hybrid working following probation
- 25 days annual leave rising to 30 with service
- Additional day off for your birthday
- 5% contributory pension
- Private healthcare
- Death in Service
- Enhanced family leave and sick pay
- Electric Vehicle scheme
- Cycle to Work scheme
- 24/7 GP access
- Holiday purchase scheme
- Career development and progression opportunities
Remote - Claims Handler in Bolton employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote - Claims Handler in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. The more connections you make, the better your chances of landing that Claims Handler role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle sensitive conversations or challenging claims. Practising your responses will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Show off your technical skills! Brush up on your knowledge of subsidence claims and be ready to discuss how you’ve applied policy cover in past roles. This will demonstrate your expertise and commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our Subsidence team. Make sure your application stands out by highlighting your relevant experience and skills.
We think you need these skills to ace Remote - Claims Handler in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Claims Handler. Highlight your experience in property or subsidence claims, and don’t forget to mention any relevant qualifications like Cert CII or Cert CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our Subsidence team and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of errors. Use professional language but let your unique voice come through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at IPS Group
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence claims and the technical aspects involved. Familiarise yourself with common issues, policies, and how they affect claims handling. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Practice Those Tough Conversations
Since the role involves handling challenging or sensitive conversations, it’s a good idea to practice how you would approach these discussions. Think about potential scenarios and how you would respond. This will help you feel more confident during the interview.
✨Show Off Your Communication Skills
Strong written and verbal communication skills are key for this position. Prepare examples from your past experiences where you effectively communicated with clients or colleagues. Highlight how you maintained strong relationships and resolved issues.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've had to solve problems in a claims environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your analytical skills in action.