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For Companies At a Glance
- Tasks: Lead and manage a diverse portfolio of property claims while driving innovation and customer excellence.
- Company: Fast-growing, tech-driven claims business with a focus on modernisation.
- Benefits: Competitive salary, career progression, and the chance to shape client experiences.
- Why this job: Make a real impact in a senior leadership role with genuine influence and growth opportunities.
- Qualifications: ACILA qualified or working towards it, with experience in high-value claims management.
- Other info: Dynamic environment fostering collaboration and professional relationships.
The predicted salary is between 43200 - 72000 £ per year.
An excellent opportunity for an experienced loss adjusting professional to step into a senior regional leadership role within a fast-growing and highly innovative claims business. This position offers the chance to influence regional performance, shape client experience, and play a pivotal part in the ongoing expansion of a modern, tech-driven adjusting operation.
As Head of Region for the South, you will manage your own portfolio of commercial, domestic and high-net-worth property claims often including business interruption with values typically ranging from £50,000 to £1m+. Alongside technical handling, you will oversee and support a regional panel of third-party adjusters, ensuring they deliver high-quality, timely and consistent service to clients and policyholders. This is a hands-on leadership role suited to someone who enjoys balancing technical authority with operational oversight. You will represent the region, support continued growth, and help drive innovation, customer excellence and modernisation across the claims journey. It's an ideal move for an ambitious adjuster seeking genuine influence and room to progress.
Key Responsibilities
- Manage a diverse caseload of commercial, domestic and HNW property claims, including BI losses.
- Provide expert technical guidance, ensuring accurate and defensible decisions on coverage, liability, causation and quantum.
- Lead and monitor the performance of regional third-party adjusters, ensuring service quality, communication and client standards are consistently upheld.
- Act as the regional escalation point for complex, sensitive or high-value claims.
- Drive customer-centric behaviours across your region, ensuring policyholders receive empathetic, timely and proactive support.
- Analyse trends, identify opportunities for improvement and contribute to shaping best practice.
- Work with senior leadership on regional strategy, operational efficiency and continuous development of adjusting capability.
- Champion technology adoption, supporting the use of digital tools and claims platforms to enhance efficiency and the customer journey.
- Foster strong communication, collaboration and professional relationships with brokers, clients, suppliers and internal teams.
About You
- ACILA qualified (or working towards) with a strong background in loss adjusting across property and commercial lines.
- Proven track record handling high-value and complex claims, ideally up to £1m+ in scope.
- Confident, credible and assured in negotiation, with the ability to challenge constructively.
- Deep understanding of policy wordings, T&Cs, claims procedures and regulatory expectations.
- Empathetic and customer-focused, with the ability to support policyholders through difficult situations with professionalism and care.
- Tech-aware and comfortable working with digital claims platforms and MS Office applications.
- Strong communicator with the ability to influence, collaborate and inspire adjusters and stakeholders.
- Proactive, ambitious and willing to roll your sleeves up to support both regional performance and wider business growth.
Head of Region South in Basingstoke employer: IPS Group
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Region South in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant online groups. The more people you know, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more comfortable you are speaking about your experience and skills, the more likely you are to impress during the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the best fit for the position.
We think you need these skills to ace Head of Region South in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Region South role. Highlight your background in loss adjusting, especially with high-value claims, and don’t forget to showcase your leadership experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer excellence and innovation in your previous positions.
Showcase Your Tech Savvy: Since we’re all about modernisation and tech-driven solutions, make sure to mention any experience you have with digital claims platforms or other relevant technologies. We love candidates who are comfortable with tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our innovative team!
How to prepare for a job interview at IPS Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial, domestic, and high-net-worth property claims. Be ready to discuss specific cases you've handled, especially those involving business interruption. This will show your expertise and confidence in managing high-value claims.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in overseeing third-party adjusters. Discuss how you've driven performance and maintained service quality in previous roles. This will demonstrate your ability to lead a team effectively.
✨Emphasise Customer-Centric Behaviours
Be ready to talk about how you've prioritised customer experience in your past roles. Share instances where you've provided empathetic support to policyholders during complex claims. This will align with the company's focus on customer excellence.
✨Champion Technology and Innovation
Familiarise yourself with the latest digital tools and claims platforms relevant to the industry. Be prepared to discuss how you've embraced technology in your work to enhance efficiency and improve the claims journey. This will resonate well with their tech-driven approach.
