Client Relationship Manager
South of England
£45,000 + Car Allowance | Hybrid
A growing insurance business is looking to appoint an experienced Client Relationship Manager to take ownership of relationships with a portfolio of insurer clients.
This is a key role sitting between the client and the wider business, ensuring service expectations are understood, SLAs and KPIs are delivered, and any issues are identified and resolved quickly.
Youll work closely with operational, technical, surveying and leadership teams, acting as the voice of the client internally while also representing the business confidently at client meetings and reviews.
The Role
- Manage and develop strong, trusted relationships with insurer clients
- Act as the primary point of contact for key client stakeholders
- Develop a detailed understanding of client requirements, claims philosophy and service expectations
- Monitor SLAs, KPIs, delegated authorities and contractual requirements
- Identify service issues, trends and areas of underperformance and drive corrective action
- Coordinate the resolution of client concerns, complaints and service failures
- Lead and prepare for regular client performance and service reviews
- Produce and present meaningful MI and performance information
- Ensure client actions and commitments are progressed through to completion
- Gather client feedback and...
Client Relationship Manager in Ashford employer: IPS Group
Join a dynamic and supportive team at our well-established insurance brokerage, where your expertise as an Account Executive/Account Director will be valued and nurtured. We offer a collaborative work culture that prioritises professional development, providing you with opportunities to enhance your skills and advance your career in the thriving commercial insurance sector. Located in a vibrant area, our company also promotes a healthy work-life balance, ensuring that you can thrive both personally and professionally.
