Location: Manchester City Centre (office-based during probation)
Salary: £32,000 + 10% Discretionary Bonus
Working Hours: 40 hours per week
The Role:
You’ll be responsible for contacting non-fault third parties immediately following a motor incident, offering repair solutions, replacement vehicles and other support services before involvement from credit hire companies or solicitors. Working in a fast-paced environment, you’ll review newly reported claims, assess liability and negotiate directly with third parties to deliver positive customer outcomes whilst helping to reduce overall claims costs. You’ll work closely with repairers, engineers and suppliers, ensuring claims are managed efficiently and customers receive the right support from the outset.
About You:
You’ll have previous experience within Motor Claims, ideally within FNOL, Third Party Claims, Intervention or Credit Hire. You’ll be confident speaking with customers over the phone, building rapport quickly and influencing positive outcomes.
You’ll also have:
- A good understanding of motor liability and claims handling principles
- Knowledge of credit hire and cost mitigation
- Strong communication and negotiation skills
- The ability to work effectively in a fast-paced environment
- A proactive and customer-focused approach
Working Model:
The role is office-based five days per week during probation, moving to four days in the office and one day working from home thereafter. Please note that the team currently work a shift pattern between 8:30am and 6:00pm. As the department continues to grow, there is the potential for operating hours to be extended in the future, with weekend working also expected to form part of the rota.
What’s in it for You:
With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you’ll be well rewarded for your contribution, alongside a range of additional benefits.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Intervention Sales Handler - Motor Claims in Manchester employer: IPS Group Limited
Join a leading adjusting practice as a Liability Claims Handler and enjoy the benefits of fully remote working, structured training, and clear long-term career progression. With a strong focus on employee development and a supportive work culture, this role offers you the opportunity to manage your own caseload while working alongside experienced professionals in a dynamic environment. Embrace a customer-focused approach and take your career to new heights in a well-established team dedicated to excellence.
