IPS Group Limited in Manchester is seeking a Customer Claims Complaints & QA Specialist to lead investigations into customer complaints, perform QA reviews, and support regulatory activities across the claims function. You will prepare FOS referrals, manage DSRs, and help shape QA processes while driving improvements in customer outcomes.
The role combines investigative work with quality assurance and compliance support.
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Claims & QA Specialist: Customer Outcomes & Compliance in Manchester employer: IPS Group Limited
Join a leading adjusting practice as a Liability Claims Handler and enjoy the benefits of fully remote working, structured training, and clear long-term career progression. With a strong focus on employee development and a supportive work culture, this role offers you the opportunity to manage your own caseload while working alongside experienced professionals in a dynamic environment. Embrace a customer-focused approach and take your career to new heights in a well-established team dedicated to excellence.
